Authorized Hewlett Packard Partner
Authorized Warranty Delivery Partner
Hewlett Packard Certified Technicians

For on-site repair

Toll free: 877-861-2413

Laserjet 2100/2200 Troubleshooting



Control Panel LED Messages

LED patterns provide both status and error messages. 

The following Control Panel LED patterns indicate various conditions of the printer in preparation for, or during, printing. If the Attention LED is on, the printer is experiencing an error. The messages are grouped according to error type - status, attendance, continuable, service, and accessory errors. In many cases the error will provide direct information about the defective component. If the printer’s LEDs indicate a continuable, service, or accessory error, secondary information is available by pressing the Go and Job Cancel buttons simultaneously. Releasing the keys will return to the original error state. Transitions in error states are marked by the LEDs flashing off briefly before displaying the next pattern.

Control Panel LED Pattern

Error message 

Recommended Action

Start-up
 The Go, Ready, and Attention LEDs cycle one after another. The buttons have no effect until the printer is ready.		 No action is needed.

Ready
 The Ready LED is on and the printer is ready to print. Pressing the GO Button will print a demo page.		 No action is needed.

Processing
 The printer is receiving or processing data. Pressing JOB CANCEL cancels the current job. One or two pages may print as the printer clears the print job. The printer will return to the ready state after the job has been canceled.		 No action is needed.

Data
The Ready LED is blinking and the Go LED is on. Data is in the printer memory waiting to be printed. 		Pressing the GO button prints from Tray 1 or from another tray if Tray 1 is empty and the paper size is supported in the other Tray. Pressing the JOB CANCEL button cancels the current job and the printer returns to ready.

Manual Feed with Pause
The Go LED is blinking.		 Pressing the GO button prints from Tray 1 or from another tray if Tray 1 is empty. Pressing the JOB CANCEL button cancels the current job and the printer returns to ready.

Paper out
 The attention LED is on. The printer is out of paper. The attention LED will stay on until paper is added. Pressing the GO or JOB CANCEL button has no effect.		 Fill the printer with paper.

Paper Out (requested tray)
The GO LED is on. The requested tray is out of paper.		 Adding paper to the requested tray causes the printer to start the print job from that tray. Pressing the GO button prints from another tray. Pressing the JOB CANCEL button cancels the current job.

Attention
The printer requires attention for one of the following reasons: a door is open, the toner cartridge is missing, paper is jammed in the printer		 Pressing the GO button causes the printer to attempt to clear the paper jam. It may be necessary to clear the jam manually and push GO or close the top cover.

Back to top

Continuable, Service, and Accessory Errors

More detailed information in the form of a secondary error message is available for each of the following three types of errors. The first entry in each of the following tables shows the primary error LED pattern. The remaining entries in each table illustrate the secondary error messages.

Continuable Errors

Control Panel LED Pattern

Error message

Recommended Action

Primary error LED pattern

Continuable Error
 Pressing the GO button causes the printer to attempt to recover from the error and print whatever it can. If the recovery is unsuccessful, the printer will return to the error state.

 Press the GO button and continue printing, or press the GO and JOB CANCEL buttons simultaneously to view the secondary information.

Memory Overflow (20 error)
Memory Full		 Press the GO button to print the transferred data (some data might be lost), then simplify the print jobs or install additional memory.

Temporary Engine Error (41.x Errors) Press the GO button. The page containing the error will automatically be reprinted. If the error persists:
The Laser Scanner, the Engine Controller Assembly, or the Intermediate PCB may need to be replaced.

Print Overrun (21 error) Press the GO button to print the transferred data (some data might be lost), then simplify the print jobs or install additional memory.

I/O Error (22 error)
 Buffer Flow Error		 Press GO to clear the message. (Data will be lost)
 Check for a loose cable connection and be sure to use a high quality cable. Some non-HP cables might be missing pin connections, or might otherwise not conform to the IEEE-1284 B specification.

I/O Error (40 Error)
 Bad Connection		 The connection between the printer and the EIO card has been broken.
  • Turn the printer off and reseat the card.
  • Press GO to clear the message and continue printing.

NVRAM Error (68 error) Press GO to clear the message and continue printing. An error occurred in the printer’s nonvolatile memory and one or more printer settings has been reset to its factory default.
  • Print a configuration page and check the printer settings to determine which values have changed.
  • While turning the printer on, hold JOB CANCEL until all the lights come on and stay on. This will clean up the NVRAM by removing old areas that are not being used.

I/O Error (81 error) The EIO accessory has encountered a critical error.

  • Power cycle the printer.
  • Reseat or replace the EIO accessory.

Memory Configuration Error

  • Reprint the job.

  • Perform a cold reset.

  • Replace DIMMs/memory.

  • The formatter may need to be replaced.

Personality, Job Related Error

  • Perform a cold reset.

  • Remove/replace the language DIMM (PS DIMM).

  • If all else fails,  the formatter will need to be replaced.

General Continuable Error
  • The connections on the Intermediate PCB should be checked.
  • The Formatter PCB needs to be replaced.

Back to top

Service Errors

Control Panel LED Pattern

Error message

Recommended Action

Primary error LED pattern

The printer has experienced an error and cannot recover. All of the LEDs are on.

Press the GO and JOB CANCEL buttons simultaneously to view the secondary information.

Engine error (error 55)

Engine Communication Error

 

A printer error has occurred. Press GO to clear the error message.

  • The connections to the Intermediate PCB and the Engine Controller Assembly should be checked.

  • The Engine Controller Assembly may need to be replaced.

Scanner Error (error 52)

  • Press GO. The page containing the error will automatically be reprinted.

  • The Laser Scanner may need to be replaced.

Beam Error (error 51)

Bad Beam Detect

  • Press GO. The page containing the error will automatically be reprinted.

  • The Laser Scanner may need to be replaced.

Motor Error (57 Service)

Scan Motor Error

  • Turn the printer off, then turn it back on.

  • The Laser Scanner may need to be replaced.

Fuser Error (50 service)

Bad Fuser

  • The Fuser may need to be replaced.

  • The Engine Controller Assembly may need to be replaced.

  • The Intermediate PCB may need to be replaced.

Formatter internal RAM or ROM error

 The Formatter needs to be replaced.

Fan error (58 service)

Fan Motor Error

  • Turn the printer off, then turn it back on.

  • The Fan may need to be replaced.

  • The Engine Controller Assembly may need to be replaced

NVRAM error (68 service) The Formatter needs to be replaced

Scan buffer error (64 service)

Cycle power. If the message persists, the Formatter will need to be replaced.

Dynamic Ram controller error (65 service)

 The Formatter needs to be replaced.

Miscellaneous interface hardware error (67 service)

  • Check the I/O connections.

  • Verify that the cable is IEEE 1284 B compliant (if applicable)

General Fatal Error Cycle power.

Back to top

Accessory Errors

Control Panel LED Pattern

Error message

Recommended Action

Accessory error - the printer has experienced an error and cannot recover. All of the LEDs are blinking in unison.

Press the GO and JOB CANCEL buttons simultaneously to view the secondary information.

EIO port error

  • Verify connections.

  • Reseat or replace the EIO accessory.

  • The  Formatter needs to be replaced.

DIMM slot 1 error

Reseat the DIMM in slot 1. If the problem persists, replace the DIMM.

DIMM slot 2 error

Reseat the DIMM in slot 2. If the problem persists, replace the DIMM.

DIMM slot 3 error

Reseat the DIMM in slot 3. If the problem persists, replace the DIMM.

Back to top

This information is subject to change without notice and is provided "as is" with no warranty.

Skill Office Machines shall not be liable for any incidental, direct, indirect or consequential damages in connection with the use of this material.