Laserjet 4000/4050 Troubleshooting

 

Printer Messages
Message	Symptoms	Recommendations
ACCESS DENIED MENUS LOCKED	The Control Panel function you are trying to access has been locked by the network administrator to prevent unauthorized access.	Ask the network administrator to unlock the function.
BAD DUPLEXER CONNECTION	The Duplexer is not connected properly.	Re-install the Duplexer. If the message persists make sure the Duplexer is connected and the connector is not damaged. If the error continues replace the Duplexer.
BAD OPT TRAY CONNECTION	The optional tray is not connected properly.	Re-install the optional tray. Make sure the optional tray is connected and the connector is not damaged. If the error continues replace the optional tray.
CANNOT DUPLEX REAR BIN OPEN	The printer cannot duplex because the Rear Output Bin is open.	Close the Rear Output Bin.
CHECK INPUT DEVICE alternates with PAPER PATH OPEN PLEASE CLOSE IT	The optional input tray cannot feed paper to the printer because a door or tray is open.	Check the doors and trays. If doors and trays are closed, check tabs and sensor levers in the tray for proper operation. Any defective tabs or sensors will need to be replaced. If the problem continues the PCA Controller in the feeder will need to be replaced.
CHOSEN LANGUAGE NOT AVAILABLE	A print job requested a printer language that does not exist in the printer. The job will not print and will be cleared from memory.	Print the job using a driver for a different printer language, or add the requested language to the printer (if available). Press Go to continue.
CLOSE TOP COVER	This message may persist when the Top Cover is closed because of a damaged or improperly connected switch.	The top cover switch needs to be checked for proper operation. . If the new switch does not solve the error, the wiring or the Engine Controller Board may be defective.
DISK DEVICE FAILURE	The EIO disk had a critical failure and can no longer be used.	Reseat the EIO disk or replace it with a new one.
DISK FILE OPERATION FAILED	The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a non-existent directory.	Check the file name and directory name. Reattempt the operation.
DISK FILE SYSTEM IS FULL	The disk is full.	Delete files from the EIO disk and then try again, or add a flash DIMM. Download or delete files from HP JetAdmin, and download or delete fonts from HP FontSmart. (See the software help for more information.)
DISK IS WRITE PROTECTED	The EIO disk is protected, and no new files can be written to it.	Disable the write protection through HP JetAdmin.
EIO n DISK INITIALIZING	The disk accessory card takes a long time to initialize. The first parameter is the accessory slot number for this disk accessory card.
EIO n DISK NOT FUNCTIONAL	The EIO disk is not working correctly.	Remove the EIO disk from the slot indicated. Replace it with a new EIO disk.
EIO n  INITIALIZING alternates with DO NOT POWER OFF	Wait for the message to disappear (approximately 5 minutes). If the printer EIO card is operating correctly and communicating with the network, this message disappears after approximately one minute and no action is required.	If the EIO card is unable to communicate with the network, this message remains for five minutes and then disappears. In this case the printer is not communicating with the network (even though the message is no longer present).  The problem may be a bad EIO card, a bad cable or connection on the network, or a network problem. Contact your network administrator.
EIO n DISK SPINNING UP	The disk accessory is initializing. The first parameter is the accessory slot number for this accessory card.
ENV FEEDER LOAD [TYPE] [SIZE]	There is no envelope in the feeder, the wrong size is loaded in the feeder, or the type and size is set incorrectly in the Control Panel.	Load the requested envelope type and size into the Envelope Feeder. Make sure the envelope size and type are set correctly from the Paper Handling Menu in the printer’s Control Panel. Press Go if the desired envelope is already loaded in the feeder. Press -Value+ to scroll through the available types and sizes. Press Select to accept the alternate type or size.
FLASH DEVICE FAILURE	The flash DIMM had a critical failure and no longer can be used.	Remove the flash DIMM and replace it with a new one.
FLASH FILE OPERATION FAILED	The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a non-existent directory.	Check the file name and directory name. Reattempt the operation.
FLASH FILE SYSTEM IS FULL	The flash DIMM is full.	Delete files from the flash DIMM or add another DIMM. Download or delete files from HP JetAdmin, and download or delete fonts from HP FontSmart. (See the software help for more information.)
FLASH IS WRITE PROTECTED	The flash DIMM is protected, and no new files can be written to it.	Disable the write protection through HP JetAdmin.
INITIALIZING	If the message displays continually, a DIMM may not be inserted completely.	Reseat DIMM(s).
INPUT DEVICE CONDITION XX.YY	An input paper handling device has a condition that needs attention before printing can resume. 1st X = Device number in chain 2nd X= Device type (3 types): 1 = Input 2 = Output 3 = Stapler/stacker unit YY = Device specific error	See the documentation that came with the paper handling device for assistance.
INSTALL TRAY X	The printer is unable to print the current job because the specified tray (X) is open or not inserted correctly.	Re-insert the specified tray. Check for damaged tabs in the tray. Check for damaged switches in the printer. The PCA Controller in the feeder ma need to be replaced.
LOADING PROGRAM <NUMBER> alternates with DO NOT POWER OFF	Programs and fonts can be stored on the printer’s file system. At bootup time these entities are loaded into RAM. (These entities can take a long time to load into RAM depending on the size and number of entities being loaded.) The <NUMBER> specifies a sequence number indicating the current program being loaded.	Wait for the program to load.
MANUALLY FEED [TYPE] [SIZE]	One of the following occurred: A manual feed was requested. There is no paper in Tray 1. The wrong size of paper is loaded. The Control Panel is not set for the kind of paper loaded.	Load the requested paper into Tray 1. Press Go if the desired paper is already loaded in Tray 1. Press -Value+ to scroll through the available types and sizes. Press Select to accept the alternate type or size.
MEMORY FULL STORED DATA LOST	There is no available memory in the printer. The current job might not print correctly and some resources (such as downloaded fonts or macros) might have been deleted.	You might want to add more memory to the printer or simplify the print job.
MEMORY SETTINGS CHANGED	The printer changed its memory settings because it did not have enough memory to use the previous settings for I/O Buffering and Resource Saving. This usually occurs after removing memory from the printer, adding a Duplexer, or adding a printer language.	You might want to change memory settings for I/O Buffering and Resource Saving (although default settings are usually best) or add more memory to the printer.
MEMORY SHORTAGE JOB CLEARED	The printer did not have enough free memory to print the entire job. The remainder of the job will not print and will be cleared from memory.	Press Go to continue. Change the Resource Saving setting from the printer’s Control Panel or add more memory to the printer.
MEMORY SHORTAGE PAGE SIMPLIFIED	The printer had to compress the job in order to fit it in available memory. Some data loss might have occurred.	Press Go to continue. You might want to add more memory to the printer.
OFFLINE	The printer is offline.	Press Go to place the printer online.
PERFORM PRINTER MAINTENANCE	To ensure optimum print quality, the printer prompts you to have routine maintenance performed every 200,000 pages.	A Printer Maintenance Kit needs to be installed.
RAM DISK DEVICE FAILURE	The RAM disk had a critical failure and can no longer be used.	Turn the printer off, and then turn the printer on to clear the message. If the message persists, a new RAM disk needs to be installed.
RAM DISK FILE OPERATION FAILED	The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a non-existent directory.	Check the file name and directory name. Reattempt the operation.
RAM DISK FILE SYSTEM IS FULL	The RAM disk is full.	Delete files and then try again, or turn the printer off, and then turn the printer on to delete all files on the device. (Delete files using HP JetAdmin, HP FontSmart, or another software utility. See the software help for more information.) If the message persists, increase the size of the RAM disk. Change the RAM disk size from the Configuration Menu in the printer’s Control Panel.
RAM DISK IS WRITE PROTECTED	The RAM disk is protected, and no new files can be written to it.	Disable the write protection through HP JetAdmin.
TRAY X EMPTY	The specified tray is empty, but the current job does not need this tray in order to print correctly. If this message appears and the tray contains paper, a sensor could be damaged.	Load the empty tray (x) to clear the message. If you do not load the specified tray, the printer will continue printing from the next available tray, and the message will continue to display. Inspect the tray for damaged tabs. Check Sensor Arm Flags for damage and be sure they move freely. Any defective sensors will need to be replaced.
TRAY X LOAD [TYPE] [SIZE]	One of the following occurred: There is no paper loaded in the specified tray, or the paper is not the size requested, or the Control Panel is not set for the size of paper loaded. The tray is not properly adjusted for size. The default paper size is set incorrectly. If this message appears and the tray contains the correct size of paper, a sensor could be damaged or a paper sensor lever could be stuck.	Load the requested paper into the specified tray (X). Ensure that the trays are correctly adjusted for size. The tray type settings (and size for Tray 1) must be set from the printer’s Control Panel. If you are trying to print from the optional Universal 500-sheet Tray, be sure to set the paper size dial. If you are trying to print A4 or letter size paper, and this message appears, make sure the default paper size is set correctly from the Printing Menu in the printer’s Control Panel. Press Go to print from the next available tray. Press -Value+ to scroll through the available types and sizes. Press Select to accept the alternate type or size. The switches in the tray should be checked and replaced as necessary.
UNABLE TO MOPY JOB	Memory or file system failures would not allow a mopy job to occur. Only one copy will be produced.
UNSUPPORTED SIZE IN TRAY [YY]	An external paper handling device detected an unsupported paper size. The printer will go offline until the condition is corrected.	Load a supported paper size in the tray.
USE [TYPE] [SIZE] INSTEAD?	If the requested paper size or type is not loaded, the printer asks if it should use another paper size or type instead.	Press -Value+ to scroll through the available types and sizes. Press Select to accept the alternate type or size.
WAIT FOR PRINTER TO REINITIALIZE	The RAM disk setting has been changed from the printer’s Control Panel. This change will not take effect until the printer reinitializes.	Wait for the printer to reinitialize.
WRONG ENVELOPE FEEDER INSTALLED	The Envelope Feeder you are trying to install will not work for this printer.	Install the correct Envelope Feeder instead.
13.XX PAPER JAM [LOCATION]	Paper is jammed at the specified location (and possibly at other locations). If the message persists after all jams have been cleared, a sensor or sensor lever might be stuck or broken.	For all paper jam messages, do the following: Remove jammed paper from the specified location. Check the entire paper path for other pieces of paper in the path. Open and close the Top Cover to clear the message. If the jam reoccurs, all sensors and flags in the paper path should be checked for proper operation.
13.1 PAPER JAM	Paper delay jam at paper feed area.	For 13.1 and 13.2: Ensure that paper trays are loaded properly so paper can feed from the tray. Check the input area for obstructions such as paper in the path. The Registration Assembly should be checked for damaged or if the Transfer Roller is out of place. The Pre-Feed Sensor and Top of Page Sensors should be checked for proper operation. Any defective sensors or flags will need to be replaced.
13.2 PAPER JAM	Paper stopped jam at paper feed area.
13.5 PAPER JAM	Paper delay jam at Fuser.	For 13.5 and 13.6: Check the paper path for obstructions at the Transfer Roller, Toner Cartridge, Paper Feed Guide, and Fuser. The Transfer Roller and Small Media Belt to ensure they are operating and can feed paper. Fuser Paper Delivery Sensor 1 and Fuser Paper Delivery Sensor 2 should be checked for proper operation. Any defective sensors or flags will need to be replaced.
13.6 PAPER JAM	Paper stopped jam at Fuser.
13.10 PAPER JAM	Paper delay jam at paper reversing area Paper jam at Duplexer.	Check the Duplexer and the rear area of the printer for obstructions or damage. The Duplex Pickup Paper Sensor and the Reversed Paper Sensor should be checked for proper operation. The Duplexer should be replaced if a sensor is defective.
13.20 PAPER JAM	Paper stopped jam in the paper path.	For 13.20 and 13.21: Check the entire paper path for obstructions such as paper in the path, Check that all assemblies are seated and doors are closed. All sensors and flags in the paper path should be checked for proper operation. Any defective sensors or flags will need to be replaced.
13.21 PAPER JAM	Top open jam.
20 INSUFFICIENT  MEMORY alternates with PRESS GO TO CONTINUE	The printer received more data than can fit in its available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.	Press Go to print the transferred data (some data might be lost), then simplify the print job or install additional memory.
21 PAGE TOO  COMPLEX alternates with PRESS GO TO CONTINUE	The data (dense text, rules, raster or vector graphics) sent to the printer was too complex.	Press Go to print the transferred data. (Some data might be lost.) To print the job without losing data, from the Configuration Menu in the printer’s Control Panel, set PAGE PROTECT=ON, print the job, and then return PAGE  PROTECT=AUTO. Do not leave PAGE  PROTECT=ON; it might degrade performance. If this message appears often, simplify the print job.
22 EIO X  BUFFER OVERFLOW alternates with PRESS GO TO CONTINUE	Too much data was sent to the EIO card in the specified slot (X).	Press Go to clear the message. (Data will be lost.)
22 PARALLEL I/O BUFFER OVERFLOW alternates with PRESS GO TO CONTINUE	Too much data was sent to the parallel port. This error can occur if the driver you are using is not IEEE-1284 compliant.	Check for a loose cable connection and be sure to use a high-quality cable. Press Go to clear the error message. (Data will be lost.)
22 SERIAL I/O BUFFER OVERFLOW alternates with PRESS GO TO CONTINUE	Too much data was sent to the serial port.	Make sure the correct serial pacing option is selected from the I/O Menu in the printer’s Control Panel. Print a Menu Map and verify that the serial pacing item (from the I/O Menu in the printer’s Control Panel) matches the setting on the computer. Press Go to clear the error message. (Data will be lost.)
40 BAD SERIAL TRANSMISSION alternates with PRESS GO TO CONTINUE	The printer encountered an error while transferring data from the computer. The error might have occurred for several reasons: The computer was turned on or off while the printer was online. The printer’s serial configuration was not the same as the computer’s.	Verify cable connections. Make sure the printer’s serial configuration is set the same as the computer from the I/O Menu in the printer’s Control Panel. The serial baud rate setting can be accessed from the I/O Menu in the printer’s Control Panel. Press Go to clear the error message and continue printing. Turn the printer off. Reseat the EIO card and turn the printer on.
40 EIO X BAD TRANSMISSION alternates with PRESS GO TO CONTINUE	The connection has been broken between the printer and the EIO card in the specified slot. X Description: 1 = EIO Slot 1 2 = EIO Slot 2	Turn the printer off and reseat the card. Press Go to clear the error message and continue printing.
41.3 UNEXPECTED PAPER SIZE	The paper size you are trying to print is not the same as the settings for the tray.	Make sure that all trays are correctly adjusted for size. (The printer will continue trying to print the job until size settings are correct.) If you are trying to print from Tray 1, make sure the printer’s Control Panel setting for paper size is correctly configured. If you are trying to print from the optional Universal 500-sheet Tray, be sure to set the paper size dial to match the paper size loaded in the tray. After performing the actions above, press Go. The page containing the error will automatically be reprinted. (Or, you might want to press Cancel Job to clear the job from the printer’s memory.)
41.X PRINTER ERROR alternates with PRESS GO TO CONTINUE	A temporary printing error occurred. X Description: 1 = Unknown misprint error 2 = Beam detect misprint error 3 = See error 41.3 above 4 = No VSYNC error 5 = Media feed error 9 = Noise VSREQ error	Press Go. The page containing the error will automatically be reprinted. If the error persists: The Engine Controller Board may need to be replaced.
50.X FUSER ERROR	A Fuser error has occurred. X Description: 1 = Low Fuser temperature 2 = Fuser warm up service 3 = High Fuser temperature 4 = Low/Bad line voltage. (Printer hooked up to UPS uninterruptible power supply) 5 = Inconsistent Fuser	Turn the printer off, wait 20 minutes, and then turn the printer on. If the message persists: The Fuser may need to be replaced. If that does not work, the Engine Controller Board will need to be replaced.
51.X PRINTER ERROR	A loss of beam detect occurred. X Description: 1 = Beam detect error 2 = Laser error	Press Go. The page containing the error will automatically be reprinted. Turn the printer off and then on. If the error continues the Laser Scanner will need to be replaced.
52.X PRINTER ERROR	The Laser Scanner speed is incorrect. X Description: 1 = Scanner startup error 2 = Scanner rotation error	Press Go. The page containing the error will automatically be reprinted. Turn the printer off and then on. If the error continues the Laser Scanner will need to be replaced.
53.XY.ZZ PRINTER ERROR	There is a memory error with an accessory. The DIMM that caused the error will not be used. Values of X, Y, and ZZ are as follows: X = DIMM type 0 = ROM 1 = RAM Y = Device location 0 = internal memory (ROM or RAM) 1 to 4 = DIMM slots 1, 2, 3, or 4 ZZ= Error number 0 = Unsupported memory 1 = Unrecognized memory 2 = Unsupported memory size 3 = Failed RAM test 4 = Exceeded maximum RAM size 5 = Exceeded maximum ROM size 6 = Invalid DIMM speed 7 = DIMM reporting information incorrectly 8 = DIMM RAM parity error 9 = ROM needs to be mapped to an unsupported address 10 = DIMM address conflict 11 = PDC XROM out of bounds 12 = Unable to make a temporary mapping	Turn the printer off, and reseat or replace the specified DIMM. Try the DIMM in another slot. Replace the DIMM that caused the error.
55 PRINTER ERROR alternates with PRESS GO TO CONTINUE	An internal communications error occurred.	Press Go. The page containing the error will automatically be reprinted. The power at the outlet the printer is connected to should be checked. If the error persists: The Formatter PCA or  the Engine Controller Board will need to be replaced.
56.X PRINTER ERROR	A temporary printing error occurred. X Description: 1 = Illegal input or bad accessory connector 2 = Illegal output	Press Go. The page containing the error will automatically be reprinted. Turn the printer off, and then turn the printer on. Check the printer’s configuration. Verify accessory connection.
57.X PRINTER ERROR	An error occurred with the Fan’s motor. X Description: 4 = Printer fan 7 = Duplex fan 8 = Thermistor	The Fan’s connector should be checked and make sure the Fan is not blocked. If the error persists: The Fan or the Engine Controller Board will need to be replaced.
59.X PRINTER ERROR	A printing error occurred. X Description: 0 = Motor error 1 = Motor startup error 2 = Motor rotation error	Turn the printer off, and then turn the printer on. Check and reseat the Fuser and Toner Cartridge to make sure they are not hindering gear movement in the drive train. If the error persists, the Motor will need to be replaced.
62.X PRINTER ERROR	There is a problem with the printer’s memory. The X value refers to the location of the problem: 0 = Internal memory 1 to 4= DIMM slots 1, 2, 3, or 4	Reseat or replace the specified DIMM.
64.X PRINTER ERROR	A scan buffer error occurred.	Turn the printer off, and then turn the printer on. Perform a cold reset. If the message persists, the Formatter PCA will need to be replaced.
66.XX.YY  FINISHER/STAPLER  STACKER FAILURE or 66.XX.YY INPUT DEVICE FAILURE or 66.XX.YY OUTPUT DEVICE FAILURE alternates with CHECK CABLES AND CYCLE POWER	An error occurred in an external paper handling device. 1st X = Device number in chain 2nd X = Device type (3 types):   1 Input 2 Output 3 Stapler/stacker unit   YY= Device specific error	Press Go to clear the message. If the message will not clear: Turn the printer off, and then turn the printer on. Check all cables. Reseat the external paper handling device.
68 NVRAM ERROR CHECK SETTINGS	An error occurred in the printer’s nonvolatile memory (NVRAM) and one or more printer settings has been reset to its factory default.	Print a Configuration Page and check the printer settings to determine which values have changed. Hold down Cancel Job while turning the printer on. This will clean up the NVRAM by removing old areas that are not being used.
68 NVRAM FULL CHECK SETTINGS	An error occurred in the printer’s nonvolatile memory (NVRAM) and one or more printer settings has been reset to its factory default.	Print a Configuration Page and check the printer settings to determine which values have changed. Hold down Cancel Job while turning the printer on. This will clean up the NVRAM by removing old areas that are not being used.
69.X PRINTER ERROR	A temporary printing error occurred. X Description: 0 = The Duplex mechanism has failed	Turn the printer off, and then turn the printer on. Reseat the Duplexer
79.XXXX PRINTER ERROR	The printer detected an error. The numbers (XXXX) indicate the specific type of error.	Turn the printer off, and then turn the printer on. Try printing a job from a different software application. If the job prints, go back to the first application and try printing a different file. (If the message only appears with a certain software application or print job, contact the software vendor for assistance.) If the message persists, try the following: Cycle power. Reseat or replace the interface cable and cycle power. Remove the DIMMs one at a time and cycle power. Try using the parallel interface, if possible. With the EIO cards removed from the printer, perform a cold reset. If the error persists, the Formatter PCA will need to be replaced.
8X.YYYY	The EIO accessory in slot X has encountered a critical error as specified by YYYY. X Description: 1 = EIO slot 1 – The printer detected an error with the EIO card. 2 = EIO slot 2 – The printer detected an error with the EIO card. 6 = EIO slot 1 – The EIO card detected an error. The EIO card may be defective. 7 = EIO slot 2 – The EIO card detected an error. The EIO card may be defective.	Turn the printer off, and then turn the printer on. Reseat or replace the EIO board.

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