Laserjet 4100 Troubleshooting

   

Printer Messages
Message	Symptoms	Recommendations
ACCESS DENIED MENUS LOCKED	The control panel function you are trying to use has been locked by the network administrator to prevent unauthorized access.	Ask the network administrator to unlock the function.
BAD DUPLEXER CONNECTION	The duplexer is not correctly installed.	Ensure that the right-angle power cord that shipped with the printer is being used. Turn the printer off. Remove and reinstall the duplexer. Turn the printer off and back on. If the message persists, make sure the duplexer is connected and the connector is not damaged. Replace the duplexer.
BAD ENV FEEDER CONNECTION	The envelope feeder is not connected properly to the printer.	Remove and reinstall the envelope feeder. Turn the printer off and back on. Replace the envelope feeder.
BAD OPT TRAY CONNECTION	There is a problem with an optional 500-sheet paper tray connection with the printer: The tray is not connected properly. More than two optional 500-sheet paper trays have been installed (the printer cannot support more than four trays total). The electronics in the paper tray are faulty.	Reinstall the optional tray. Turn the printer off and back on. Make sure the optional tray is connected and the connector is not damaged. Replace the optional-tray or optional-feeder controller PCA.
CANNOT DUPLEX CLOSE REAR BIN	The printer cannot duplex because the rear output bin is open.	Close the rear output bin. If the message persists, the duplexer will need to be repaired.
CHECK INPUT DEVICE alternates with PAPER PATH OPEN PLEASE CLOSE IT	The optional input tray cannot feed print media to the printer because a door or paper guide is open.	Check the doors and paper guides and close any that are open. If doors and trays are closed, check tabs and sensor levers in the tray for proper operation. Any defective tabs or sensors will need to be replaced. The PCA controller in the feeder mat need to be replaced.
CHECK OUTPUT DEVICE alternates with CLOSE OUTPUT DELIVERY PATH	The optional output device is not properly connected to the printer.	Ensure the optional output device is fully seated and properly installed. Check any doors on the output device and verify they are closed.
CHECKING PAPER PATH	The engine is checking for possible jams or print media that was not cleared from the printer.	Wait for the printer to finish checking (up to 30 seconds).
CLOSE TOP COVER	The top cover is open and must be closed for printing to continue.	Close the top cover. If the message persists, the Top Cover switch may need to be replaced. If the new switch does not solve the error, the wiring or the engine controller board may need to be replaced.
DISK DEVICE FAILURE	The EIO disk had a critical failure or fatal error.	The EIO disk may need to be reseated or replaced.
DISK FILE OPERATION FAILED	The requested operation could not be performed (for example, attempting to download a file to a nonexistent directory).	Check the file name and the directory name. Reseat the EIO disk. Retry the operation.
DISK FILE SYSTEM IS FULL	The disk file system is full.	Delete all unnecessary files from the EIO disk and then try again. Use HP Resource Manager to download or delete files and fonts. (See the software help for more information.) Increase the permanent storage (use a larger EIO disk or add a RAM DIMM).
DISK IS WRITE PROTECTED	The EIO disk is protected, and no new files can be written to it.	Disable the write protection through HP Resource Manager.
DUPLEX ERROR CHECK DUPLEXER	There is a problem with the duplexer.	Make sure the duplexer is properly installed. Make sure the right-angle power cord is used for the printer and the duplexer is making a good connection. The duplexer PCA may need to be replaced.
EIO DISK [x] NOT FUNCTIONAL	The EIO disk is not working correctly.	Reseat the EIO disk in slot [X]. Remove and replace the EIO disk in slot [X].
EIO [x] NOT FUNCTIONAL	The EIO disk is not working correctly.	Reseat the EIO disk in slot [X]. Remove and replace the EIO disk in slot [X].
EIO [x] INITIALIZING alternates with DO NOT POWER OFF	The disk accessory in EIO slot [x] is initializing.	Wait for the message to disappear (up to five minutes). If the printer EIO card is operating correctly and communicating with the network, this message disappears after approximately one minute and no action is required. If the EIO card is unable to communicate with the network, this message remains for five minutes and then disappears. The problem might be an unseated EIO card, a bad EIO card, a bad cable or connection on the network, or a network problem. Contact the network administrator.
ENV FEEDER LOAD [TYPE] [SIZE}	A job has been sent to the envelope feeder and the feeder is empty, the wrong size is loaded in the feeder, or the type and size are set incorrectly on the control panel.	Load the requested envelope type and size into the envelope feeder. Make sure the envelope size and type are set correctly from the paper-handling menu in the printer control panel. Press GO if the desired envelope is already loaded in the feeder. Press -VALUE+ to scroll through other available types and sizes. Press SELECT to accept the alternate type or size.
ENVELOPE FEEDER SIZE = [xxxxx]	The printer is asking what size envelopes have been loaded in the envelope feeder.	In response, you can take either of the following actions: Press SELECT to accept the current envelope size. Press -VALUE+ to change the size and then press SELECT to accept the new size. If you do not press any buttons, the message disappears in about one minute. Note: Changing the size here changes the default for the envelope feeder size in the paper-handling menu.
ENVELOPE FEEDER TYPE = [xxxxx]	The printer has received a job under the following conditions: The envelope type the job requested is not available in the printer. Envelopes have been placed in the envelope feeder (thus triggering the paper sensor).	You can take either of the following actions: Press SELECT to accept the paper type and then press GO. Press +VALUE- to change the type, press SELECT to accept the new type, and then press GO to continue.
FLASH DEVICE FAILURE	The flash DIMM had a critical or fatal failure.	Reseat the flash DIMM and ensure it is locked into place. Remove the flash DIMM and replace it with a new one.
FLASH FILE OPERATION FAILED	The requested operation could not be performed (for example, attempting to download a file to a nonexistent directory).	Check the file name and the directory name. Reseat the flash DIMM. Retry the operation.
FLASH FILE SYSTEM IS FULL	The flash file system is full.	Delete unnecessary files from the flash DIMM and try again. Use HP Resource Manager to download or delete files and fonts. (See the software help for more information.)
FLASH IS WRITE PROTECTED	The flash DIMM is protected and no new files can be written to it.	Disable the write protection through HP Resource Manager.
INPUT DEVICE CONDITION [XX.YY]	An input paper-handling device has a condition that needs attention before printing can resume. 1st X = Device number in chain 2nd X= Device type (three types): 1 = Input 2 = Output 3 = Stapler/stacker unit YY = Device specific error	Turn the printer off. Disconnect the cable to the input paper handling devices and then reconnect it. Ensure the device is properly connected and any doors or paper guides are properly closed. Turn the printer on. See the documentation that came with the paper-handling device for assistance.
INSTALL DUPLEXER	The printer is unable to print the current job because the duplexer is not installed or not inserted correctly.	Install or reinsert the duplexer and ensure it is fully seated. Ensure the right-angle power cord is used for the printer.
INSTALL TONER CARTRIDGE	The toner cartridge has been removed and must be reinstalled for printing to continue.	Reinstall the toner cartridge and ensure it is fully seated.
INSTALL TRAY [X]	The printer is unable to print the current job because the specified tray [X] is open or not inserted correctly.	Reinsert the specified tray. Check for damaged tabs on the right side of the tray. Check for damaged tray sensor switches in the printer. The PCA controller in the feeder mat need to be replaced.
LOADING PROGRAM [NUMBER] alternates with DO NOT POWER OFF	Programs and fonts can be stored on the printer’s file system. At startup time, these entities are loaded into RAM. (These entities can take a long time to load into RAM depending on the size and number of entities being loaded.) The <NUMBER> specifies a sequence number indicating the current program being loaded.	Wait for the program to load.
MANUALLY FEED [TYPE] [SIZE]	One of the following occurred: A manual feed was requested. There is no media in tray 1.The wrong size of media is loaded. The control panel is not set for the size and type of media loaded.	Load the requested paper into tray 1. Press GO if the desired paper is already loaded in tray 1. Press -VALUE+ to scroll through other available types and sizes. Press SELECT to accept the alternate type or size.
MEMORY FULL STORED DATA LOSS	There is no available memory in the printer. The current job might not print correctly and some resources (such as downloaded fonts or macros) might have been deleted.	Add more memory to the printer or to simplify the print job.
MEMORY SETTINGS CHANGED	The printer changed its memory settings because it did not have enough memory to use the previous settings for I/O buffering and resource saving. This usually occurs after removing memory from the printer, adding a duplexer, or adding a printer language.	Add more memory to the printer or to simplify the print job.
MEMORY SHORTAGE JOB CLEARED	The printer did not have enough free memory to print the entire job. The remainder of the job will not print and will be cleared from memory.	Press GO to continue. Add more memory to the printer or to simplify the print job.
MEMORY SHORTAGE PAGE SIMPLIFIED	The printer had to compress the job to fit it in available memory. Some data loss might have occurred.	Press GO to continue. (The print quality of these pages might not be acceptable.) Advise the customer to add more memory to the printer or to simplify the print job.
NON HP TONER DETECTED alternates with PRESS GO TO CONTINUE	The printer has detected that the toner cartridge is not a genuine HP toner cartridge because it does not see or recognize the toner cartridge’s identification (model, manufacturing date, and serial number).	Make sure the toner cartridge is a genuine HP toner cartridge. A non-HP toner cartridge will produce this error. Any printer repair required as a result of using non-HP toner is not covered under the printer warranty. If the HP toner cartridge is new, the Elabel (cartridge memory) is missing or has been tampered with. If the HP toner cartridge is used, the printer will not recognize the cartridge until 20 pages have been printed. After 20 pages have been printed, the error message disappears. If the HP toner cartridge is used, and the error message remains after 20 pages have been printed, the cartridge has previously run out of toner. Replace the toner cartridge.
OFFLINE	The printer is offline.	Press GO to place the printer online.
OUTPUT BIN FULL alternates with CLEAR PAPER FROM [BINNAME]	The output bin is full and needs to be emptied.	Remove the sheets from the output bin.
PAPER WRAPPED AROUND FUSER	Print media is wrapped around the fuser.	Turn the printer off to keep the media from wrapping more firmly around the fuser. Open the top cover and remove the toner cartridge. Remove all the visible media. Leave the printer turned off and remove the fuser to remove any remaining print media.
PERFORM PRINTER MAINTENANCE	To ensure optimum print quality, the printer prompts you to have routine maintenance performed every 200,000 pages.	A printer maintenance kit needs to be installed. Note The printer maintenance kit is a consumable item and is not covered under warranty.
PROCESSING JOB	The printer is processing a job.	Wait for the job to finish. This can take several minutes for a complex print job.
PROCESSING CLEANING PAGE	The printer is conducting the manual cleaning-page process.	Wait for the job to finish. This can take up to 2.5 minutes.
RAM DISK DEVICE FAILURE	The RAM disk had a critical or fatal failure.	Reseat the RAM disk. Replace the RAM disk.
RAM DISK FILE OPERATION FAILED	The requested operation could not be performed (for example, attempting to download a file to a nonexistent directory).	Check the filename and directory name. Reseat the RAM disk. Retry the operation.
RAM DISK FILE SYSTEM IS FULL	The RAM disk file system is full.	Delete unnecessary files and then try again, or turn the printer off, and then turn the printer on to delete all files on the device. (Delete files using HP Resource Manager or another software utility. See the software online help for more information.)  If the message persists, increase the size of the RAM disk. Change the RAM disk size from the configuration menu on the printer control panel. HP Resource Manager can also be used to increase or decrease the RAM disk size.
RAM DISK IS WRITE PROTECTED	The RAM disk is protected, and no new files can be written to it.	Disable the write protection through HP JetAdmin.
TONER LOW	The message first appears when about 15 percent of the toner is remaining in the toner cartridge (about 1,500 pages remaining for the 10,000-page cartridge and about 900 pages remaining for the 6,000-page cartridge at five percent coverage). Depending on how the printer has been configured in the configuration menu, it will either continue to print or stop.	If the printer has stopped, you can resume printing by pressing GO for each job. Advise the customer to have a replacement toner cartridge on hand.
TONER OUT	The toner cartridge has run out of toner. Depending on how the printer has been configured, it will either continue to print or stop. Due to the resolution of the toner level sensor, it is possible that a small amount of toner (less than one percent) might still be present in the cartridge.	If the printer has stopped, you can resume printing by pressing GO for each job. Replace the toner cartridge.
TRAY [X] EMPTY [TYPE] [SIZE]	The specified tray is empty, but the current job does not need this tray in order to print correctly. If this message appears and the tray contains print media, a sensor could be damaged.	Load the empty tray (x) to clear the message. If you do not load the specified tray, the printer will continue printing from the next available tray, and the message remains. If the message remains after the specified tray is loaded, check sensor arm flags for damage and be sure they move freely. Defective paper out sensors will need to be replaced.
TRAY [x] LOAD [TYPE] [SIZE] where x is tray 2, 3, or 4	This message occurs for the following reasons: Tray 2, 3, or 4 was requested, but the tray is empty. Tray 2, 3, or 4 was requested, but the adjustments are not set for the requested type or size.	Load the requested media into an indicated tray. Ensure the tray is fully seated. If you are trying to print on A4- or letter-size media and this message appears, make sure the default paper size is set correctly from the printing menu in the printer control panel and also in the software program. Press GO to print from the next available tray. Press -VALUE+ to scroll through the available types and sizes. Press SELECT to accept the alternate type or size. There are three paper size adjustments may need to be readjusted.
TRAY 1 LOAD [TYPE] [SIZE]	The print job has requested a size and/or type of media that is not loaded.	Load the requested print media into tray 1 (or any other desired tray).  Ensure that the trays are correctly adjusted for size.  The tray type settings (and size for tray 1) must be set from the paper-handling menu. If you are trying to print A4- or letter-size media and this message appears, make sure the default paper size is set correctly from the printing menu in the printer control panel. If this message appears and the correct media is loaded: Ensure that all paper size adjustments have been properly performed. Ensure the tray type setting is correct in the paper-handling menu. Check the size tabs on the right side of the tray. Check the size switches and paper sensors. Ensure the tray is fully seated. To print on a different media that is already loaded: Press GO to print from the next available tray. Press -VALUE+ to scroll through the available types and sizes. Press SELECT to accept the alternate type or size. Inspect the switches in the tray. Turn the printer on with the tray removed and push the switches by hand to see if they register.
TRAY 1 SIZE = [xxxx]	The printer is asking what size of media has been loaded in tray 1.	In response, you can take either of the following actions: Press SELECT to accept the paper size. Press -VALUE+ to change the size and then press SELECT to accept the new size. The printer will first display the TRAY 1 TYPE = XXXX message (see the description of that message). If you do not press any buttons in the time-out period (about one minute), it displays this TRAY 1 SIZE = XXXX message. Changing the size here changes the default for tray 1 paper size in the paper-handling menu.
TRAY 1 TYPE = [xxxx]	The printer has received a job under the three following conditions: The media type requested by the job is not available in the printer. Tray 1 has been set for CASSETTE. Media has been placed in tray 1 (thus triggering tray 1’s paper sensor). If you do not press any buttons, the message disappears in about one minute).	You can take either of the following actions: Press SELECT to accept the paper type. Press -VALUE+ to change the type and then press SELECT to select the new type. Note Changing the type here changes the default for tray 1 media type in the paper-handling menu. If you do not do anything during the time-out period (about one minute), the printer will print on the media in tray 1.
UNABLE TO MOPY JOB	Memory or file system failures would not allow a mopy job to occur. Only one copy will be produced.	Reseat RAM DIMMs and/or the EIO hard disk. Install additional memory or an EIO hard disk.
UNABLE TO STORE JOB	Memory or file system failures would not allow the print to store the job.	Reseat RAM DIMMs and/or the EIO hard disk. Install additional memory or an EIO hard disk.
UNSUPPORTED SIZE IN TRAY [yy]	An external paper-handling device detected an unsupported media size. The printer will go offline until the condition is corrected.	Verify the media meets the supported size specifications.
USE [TYPE] [SIZE] INSTEAD?	If the requested media size or type is not loaded, the printer asks if it should use another size or type instead.	Press -VALUE+ to scroll through the available types and sizes. Press SELECT to accept the alternate type or size.
WAIT FOR PRINTER TO REINITIALIZE	The RAM disk setting has been changed from the printer control panel. This change will not take effect until the printer reinitializes.	If you change the mode of the external device, turn the printer off, turn the printer on and wait for the printer to reinitialize.
xx.yy PRINTER ERROR PRESS GO TO CONTINUE	A printer error has occurred that can be cleared by pressing GO on the printer control panel.	Press GO on the printer control panel.
13.XX PAPER JAM [LOCATION]	Media is jammed at the specified location (and possibly at other locations). If the message persists after all jams have been cleared, a sensor or sensor lever might be stuck or broken.	For all jam messages, do the following: Remove jammed print media from the specified location. Check the entire paper path for other pieces of media in the path. Open and close the top cover to clear the message. If the jam reoccurs, the sensors and flags in the paper path need to be checked for proper operation.
13.0 PAPER JAM [LOCATION]	A non-specific paper jam occurred.	Remove jammed media from the specified location. Verify the paper tray is fully closed. Ensure there is no obstruction in the path, such as a torn piece of paper. Open and close the top cover to clear the message. The sensors and flags should be checked for proper operation. The feed and separation rollers may need to be replaced.
13.1 PAPER JAM OPEN INPUT TRAYS	Paper-delay jam at paper feed area.	Ensure that paper trays are loaded and adjusted properly so media can feed from the tray. It might be necessary to reduce the stack height of media in the tray. Check the input area for obstructions such as media in the path. Verify the media meets the proper specifications. Rotate the media in the input tray by 180 and/or turn it over. The registration assembly  should be checked for damage or it may be unseated. Any defective sensors or flags will need to be replaced. The pickup, feed and separation rollers should be checked for unusual wear and replaced as needed.
13.2 PAPER JAM OPEN INPUT TRAYS	Paper-stopped jam at paper-feed area.	Check the input area for obstructions such as paper in the path. Ensure the media does not exceed the maximum length (356 mm/14 inches). If multiple sheets are feeding, it might be necessary to fan the media and reduce the stack height. The registration assembly and transfer roller should be checked for damage. The sensors should be checked for proper operation and replaced if necessary. The fuser unit should be checked for proper installation.
13.5 PAPER JAM CHECK REAR DOOR alternates with OPEN AND CLOSE TOP COVER	Paper-delay jam at the fuser unit.	Check the paper path for obstructions at the transfer roller, toner cartridge, paper feed assembly, and fuser. Turn the media stack over and/or rotate it by 180° in the input tray. The transfer roller and small media belt should be checked to ensure they are operating and can feed print media. Any defective sensors or flags will need to be replaced.
13.6 PAPER JAM CHECK REAR DOOR alternates with OPEN AND CLOSE TOP COVER	Paper-stopped jam at the fuser unit.	Check the paper path for obstructions at the fuser and output/delivery area. Any defective sensors or flags will need to be replaced.
13.10 PAPER JAM CHECK DUPLEXER alternates with OPEN AND CLOSE TOP COVER	Jam at duplexer.	Check the duplexer and the rear area of the printer for obstructions or damage. The sensors and flags in the duplexer should be checked for proper operation.
13.20 PAPER JAM CHECK REAR DOOR alternates with OPEN AND CLOSE TOP COVER OPEN INPUT TRAYS	Media stopped in the paper path during power on or when the top door was closed.	Remove all media in the paper path, and then open and close the top cover. If the message persists after all media is removed: Check if media is jammed in the prefeed area. Any defective sensors or flags will need to be replaced.
13.21 DOOR OPEN JAM	The top cover was open while printing.	Clear the jam and close the top door. If the message persists, check the top door switch for proper operation.
13.99 PAPER JAM [LOCATION}	A non-specific paper jam occurred.	Remove jammed media from the specified location. Verify the paper tray is fully closed. Ensure there is no obstruction in the path, such as a torn piece of paper. Open and close the top cover to clear the message. The feed and separation rollers need to be inspected and/or replaced. The sensors and flags for should be checked for proper operation.
20 INSUFFICIENT MEMORY alternates with PRESS GO TO CONTINUE	The printer received more data than can fit in available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.	Press GO to print the transferred data (some data might be lost). Simplify the print job or install additional memory.
21 PAGE TOO COMPLEX alternates with PRESS GO TO CONTINUE	The data (dense text, rules, raster or vector graphics) sent to the printer is too complex.	Press GO to print the transferred data. (Some data might be lost.) Simplify the print job.
40 EIO x BAD TRANSMISSION alternates with PRESS GO TO CONTINUE	The connection has been broken between the printer and the EIO card in the specified slot. (Data loss might occur in this situation.)	Press GO to clear the error message and continue printing. Reseat the EIO card in slot [X].
41.x PRINTER ERROR alternates with PRESS GO TO CONTINUE	A temporary printing error has occurred.	Press GO. The page containing the error will automatically be reprinted. If the error persists: The connections to the laser scanner and the engine controller board should be checked. The laser scanner may need to be replaced. The engine controller board may need to be replaced.
41.3 UNEXPECTED PAPER SIZE alternates with LOAD TRAY [X] TYPE SIZE	The printer detected a media size different from what it was expecting. This is typically caused if two or more sheets stick together in the printer or if the tray is not properly adjusted.	Reload the tray with the correct print media size. Ensure that media in the tray is loaded under the front and back tabs. If you are printing from tray 1, verify that the correct paper size is selected in the control panel. If you are printing from tray 2, 3, or 4, verify that the three paper-size adjustments (length guide, width guide, size-selector switch) on the paper tray have been made correctly. Make sure the media is under the corner tabs. After performing the actions above, press GO. The page containing the error will automatically be reprinted if jam recovery is enabled. (Or, you might want to press CANCEL JOB to clear the job from the printer’s memory.) The sensors should be checked for proper operation.
41.5 PRINTER ERROR	The media reached the prefeed sensor or top of page sensor too early.	This error usually occurs with smooth media, such as transparencies or labels. If the problem persists when using tray 1, load media one sheet at a time. If the problem persists when using trays 3 and 4, the feed and separation rollers need to be replaced. The sensors need to be checked and/or replaced.
49.XX PRINTER ERROR alternates with CYCLE POWER TO CONTINUE	A firmware error occurred.	Press CANCEL JOB to clear the print job from the printer memory. Turn the printer off, and then turn the printer on. Try printing a job from a different software application. If the job prints, go back to the first application and try printing a different file. (If the message only appears with a certain software application or print job, contact the software vendor for assistance.) If the message persists with different software applications and print jobs, disconnect all cables to the printer that connect it to the network or printer. Turn the printer off. Remove all memory DIMMs or third-party DIMMs from the printer. (Do not remove the firmware DIMM in the lowest DIMM slot.) Remove all EIO devices from the printer. Turn the printer on.  If the error no longer exists, install each DIMM and EIO device one at a time, making sure to turn the printer off and back on as you install each device. Replace a DIMM or EIO device if you determine that it causes the error. Remember to reconnect all cables that connect the printer to the network or computer. If the error persists, the firmware DIMM or the formatter will need to be replaced.
50.X FUSER ERROR X description: 1 = Low fuser temperature 2 = Fuser warm-up service 3 = High fuser temperature	A fuser error has occurred.	Turn the printer off, wait 20 minutes, and then turn the printer on. If the message persists, the fuser may need to be reseated or replaced. If the problem is not related to the fuser, the engine controller board will need to be replaced.
50.4 PRINTER ERROR alternates with CYCLE POWER TO CONTINUE	A problem exists with the line voltage.	Remove the printer from any UPS supplies, additional power supplies, or power strips. Plug the printer into a wall outlet and see if this resolves the problem. If the printer is already plugged into a wall outlet, try another power source in the building that is independent of the one currently being used. The line voltage and current source at the printer location might need to be inspected to ensure that it meets the printer’s electrical specifications.
51.X PRINTER ERROR alternates with CYCLE POWER TO CONTINUE	A loss of beam-detect occurred. X description: 1 = Beam-detect error 2 = Laser error	Press GO. The page containing the error will automatically be reprinted. Turn the printer off and then on. The cables to the laser/scanner and engine controller may need to be reseated or the laser/scanner may need to be replaced.
52.X PRINTER ERROR alternates with CYCLE POWER TO CONTINUE	The laser scanner speed is incorrect. X description: 1 = Scanner startup error 2 = Scanner rotation error	Press GO. The page containing the error will automatically be reprinted. Turn the printer off and then on. The cables to the laser/scanner and engine controller may need to be reseated or the laser/scanner needs to be replaced.
53.XY.ZZ PRINTER ERROR	There is a memory error with an accessory. The DIMM that caused the error will not be used. Values of X, Y, and ZZ are as follows: X = DIMM type 0 = ROM 1 = RAM   Y = Device location 0 = internal memory (ROM or RAM) 1 to 4 = DIMM slots 1, 2, 3, or 4   ZZ = Error number 0, 1, 2 = Unsupported or unrecognized memory 3 = Failed RAM test 4, 5 = Exceeded maximum RAM or ROM size 6 = Invalid DIMM speed 7 = DIMM reporting information incorrectly 8 = DIMM RAM parity error 9 = ROM needs to be mapped to an unsupported address 10 = DIMM address conflict 11 = PDC XROM out of bounds 12 = Unable to make a temporary mapping	Turn the printer off, and reseat or replace the specified DIMM. Try the DIMM in another slot. (The firmware DIMM must remain in slot #4—the lowest DIMM slot.) Replace the DIMM that caused the error.
54.1 REMOVE SEALING TAPE alternates with FROM TONER CARTRIDGE	The toner cartridge has been installed without removing the sealing tape.	Open the top cover and remove the toner cartridge. Pull the sealing tape tab to remove the strip. Reinstall the toner cartridge and close the top cover.
54.4 PRINTER ERROR alternates with CYCLE POWER TO CONTINUE	A problem exists with the line voltage.	Remove the printer from any UPS supplies, additional power supplies, or power strips. Plug the printer into a wall outlet and see if this resolves the problem. If the printer is already plugged into a wall outlet, try another power source in the building that is independent of the one currently being used. The line voltage and current source at the printer location might need to be inspected to ensure that it meets the printer’s electrical specifications.
55.xx PRINTER ERROR alternates with CYCLE POWER TO CONTINUE	An internal communications error occurred.	The page containing the error will automatically be reprinted. Check the power. The formatter and/or firmware DIMM may need to be replaced. The engine controller board may need to be replaced.
56.X PRINTER ERROR alternates with CYCLE POWER TO CONTINUE	An incompatible combination of input/output bins was selected. X = description: 1 = Illegal input or bad accessory connector 2 - Illegal output	The page containing the error will automatically be reprinted. Turn the printer off, and then turn the printer on. Check the printer’s configuration. Verify accessory connection.
57.X PRINTER ERROR alternates with CYCLE POWER TO CONTINUE	A fan failure was detected. X description: 4 = Printer fan 7 = Duplex fan	Make sure the fan is not blocked. The fan’s connector needs to be checked. The fan may need to be replaced.
58.2 PRINTER ERROR alternates with CYCLE POWER TO CONTINUE	An environmental thermistor (TH3) failure occurred.	Turn the printer off, and then turn the printer on. The environmental thermistor may need to be replaced. If the error persists, the engine controller board will need to be replaced.
59.X PRINTER ERROR alternates with CYCLE POWER TO CONTINUE	A main motor error occurred. X description: 0 = Motor error 1 = Motor startup error 2 = Motor rotation error	Turn the printer off, and then turn the printer on. Check and reseat the fuser and toner cartridge to make sure they are not hindering gear movement in the drive train. The main motor’s cable needs to be checked to ensure that it is seated properly. If the error persists, the main motor will need to be replaced.
62.X PRINTER ERROR	There is a problem with the printer memory. The X value refers to the location of the problem: 0 = Internal memory 1 to 4 = DIMM slots 1, 2, 3, or 4	Reseat the specified DIMM. If the error persists, replace the specified DIMM.
64 PRINTER ERROR alternates with CYCLE POWER	A scan buffer error occurred.	Turn the printer off, and then turn the printer on. Perform a cold reset. If the message persists, the formatter or firmware DIMM will need to be replaced.
66.XX.YY [TYPE] FAILURE alternates with CHECK CABLES AND CYCLE POWER	An error occurred in an external paper-handling device. 1st X = Device number in chain 2nd X = Device type 1 Input 2 Output 3 Stapler/stacker unit YY = Device specific error	Press GO to clear the message. If the message will not clear: Turn the printer off, and then turn the printer on. Check and reseat all cables between the printer and the specified device. Reseat the external paper handling device.
68 NVRAM ERROR CHECK SETTINGS	An error occurred in the printer non-volatile memory (NVRAM) and one or more printer settings has been reset to its factory default.	Hold down CANCEL JOB while turning the printer on. This will clean up the NVRAM by removing old areas that are not being used.
68.X PERMANENT STORAGE ERROR alternates with CHECK SETTINGS	An error occurred in the printer’s permanent storage and one or more printer settings has been reset to its factory default	Print a configuration page and check the printer settings to determine which values have changed.
68.X PERMANENT STORAGE FULL	The printer’s permanent storage is full. Some settings might have been reset to the factory defaults.	Print a configuration page and check the printer settings to determine which values have changed. Hold down CANCEL JOB while turning the printer on. This will clean up the permanent storage by removing old areas that are not being used.
69.X PRINTER ERROR alternates with CYCLE POWER TO CONTINUE	A temporary printing error occurred. X description: 0 = The duplex mechanism has failed	Turn the printer off, and then turn the printer on. Reseat the duplexer. If the message persists, replace the duplexer.
79 SERVICE [XXXX]	The printer detected an error.	Press CANCEL JOB to clear the print job from the printer memory. Turn the printer off, and then turn the printer on. Try printing a job from a different software application. If the job prints, go back to the first application and try printing a different file. (If the message only appears with a certain software application or print job, contact the software vendor for assistance.) If the message persists with different software applications and print jobs, disconnect all cables to the printer that connect it to the network or printer. Turn the printer off. Remove all memory DIMMs or third-party DIMMs from the printer. (Do not remove the firmware DIMM in the lowest DIMM slot.) Remove all EIO devices from the printer. Turn the printer on. If the error no longer exists, install each DIMM and EIO device one at a time, making sure to turn the printer off and back on as you install each device. Replace a DIMM or EIO device if you determine that it causes the error. Remember to reconnect all cables that connect the printer to the network or computer. If the error persists, the firmware DIMM or the formatter will need to be replaced.
8X.YYYY EIO [Z] ERROR	The EIO accessory in slot[z] has encountered a critical error. [z] description: 1 = EIO slot 1—The printer detected an error with the EIO accessory. 2 = EIO slot 2—The printer detected an error with the EIO accessory. 6 = EIO slot 1—The EIO accessory detected an error. 7 = EIO slot 2—The EIO accessory detected an error.	Turn the printer off, and then turn the printer on. Turn the printer off, reseat the EIO accessory in slot [z], and then turn the printer on. Turn the printer off, remove the EIO accessory from slot [z], install it in a different EIO slot, and turn the printer on. Replace the EIO accessory in slot [z].

Back to top

This information is subject to change without notice and is provided "as is" with no warranty.

Skill Office Machines shall not be liable for any incidental, direct, indirect or consequential damages in connection with the use of this material.