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Laserjet 5si Troubleshooting

 

Printer Messages

Message

Symptoms

Recommendations
ACCESS DENIED After an attempt to select a locked-out
function, this message displays for
approximately 2 seconds.		 The JetAdmin Administrator controls the control panel lockout feature. Request from the administrator to unlock function.
CANCELING JOB The printer is canceling the currently active job. No action required. If message displays for over 5 minutes, cycle power. An extremely large print job with detailed graphics may take up to five minutes to cancel.
CLEAR JAMMED STAPLE Staples are jammed in the stapler. To clear the jam, open the Stapler Top Cover Assembly by pressing the green tab with your thumb and pulling the green circular tab with your forefinger. Remove loose or damaged staples from the stapler. Push the circular tab to snap it
back into place. Close the Top Cover Assembly.


NOTE: If any staples are removed while clearing a staple jam, up to 2 documents may not be stapled when printing resumes because the stapler must reload. Check the Staple Cartridge. Replace it as required. Replace the Stapler Top Cover. Replace the entire stapler as required.
CLEARING PAPER FROM THE PRINTER The printer is attempting to remove unusable
paper. This may occur after you clear a paper
jam.		 No action required.
CLOSE PRINTER COVER One of the printer’s doors or its cover is not
latched or seated properly. Interlock switches
are connected to each door and the cover.		 Ensure the following are closed:
Top Cover, Rear Fuser Access Door, and Right Paper Path Access Door (below Tray 1).
COPIES XX OF Y This message indicates the progress of the
current job.		 No action required.
FORMFEEDING
(The [On Line] LED flashes.)		 A form feed is in process. No action required. When the paper reaches the destination output bin, the Ready message
displays and the On Line LED returns to a steady state.
HP MIO 1 INITIALIZING This message displays while the upper HP
MIO card initializes. The printer supports I/O
switching and remains online, but the channel is not active during initialization.


NOTE: Since older MIO cards cannot remove the message, the printer will remove the message after a 5-minute timeout.

 No action required. If the message displays after five minutes, a problem may exist in the network card, the network configuration, or with the host.
For more information about the MIO card, refer to your network documentation.
HP MIO 2 INITIALIZING This message displays while the lower HP
MIO card initializes. The printer supports I/O
switching and remains online, but the channel is not active during initialization.

NOTE: Since older MIO cards cannot remove the message, the printer will remove the message after a 5-minute timeout.

 No action required. If the message displays after five minutes, a problem may exist in the network card, the network configuration, or with the host.
For more information about the MIO card, refer to your network documentation.
HP MIO 1 NOT READY The upper MIO card is not ready. One of two
situations may occur. First, the parallel port and the lower MIO card may continue to operate nominally. If the upper MIO card is operating correctly and communicating with the network, this message will disappear after approximately one minute. No action is required. Second, if the upper MIO card is unable to communicate with the network, this message will display for five minutes and then disappear. In this case, the printer is not communicating with the network, even though the message is no longer displayed.		 The problem may be a bad MIO card, bad cable or connection on the network, or a network
problem. For more information about the MIO card, refer to your network documentation. Verify
that the product numbers for the MIO card is supported by printer.
MIO CARD NOT READY Upon power up, the MIO cards perform a self
test to complete initialization.		 Recommended action: no action needed. Allow time to initialize. If error continues, turn printer off
and reseat or move to another MIO slot to test, verify cabling is not damaged or defective. If the error continues the MIO card will need to be replaced.
HP MIO 2 NOT READY The lower MIO card is not ready. One of two
situations may occur. First, the parallel port and the upper MIO card may continue to operate nominally. If the lower MIO card is operating correctly and communicating with the network, this message will disappear after approximately one minute. No action is required. Second, if the lower MIO card is unable to communicate with the network, this message will display for five minutes and then disappear. In this case, the printer is not communicating with the network, even though the message is no longer displayed.		 The problem may be a bad MIO card, bad cable or connection on the network, or a network
problem. For more information about the MIO card, refer to your network documentation. Verify
that the product numbers for the MIO card is supported by printer.
INPUT DEVICE FEED PATH OPEN An external input device such as the 2000-Sheet Input Tray (Tray 4) is disrupting the paper path. The opening and closing of the Tray 4 Vertical Transfer Door should cause this message to be displayed. Check feed path, covers and doors on external input device(s). The sensors in the vertical
transfer assembly should be checked and replaced if necessary.
INPUT OPERATION CONDITION xx.1y An external input device has a condition that needs to be corrected before printing can
continue.		 Check the indicated input device and correct the error condition. Cycle power and print PCL
configuration pages to verify all devices are shown in printout.
INSTALL TONER CARTRIDGE The toner cartridge is missing or installed incorrectly. The print engine detects the presence of the toner cartridge by reading the voltage at the Toner Registration/Toner Sensor on the High-voltage Power Supply. Ensure the toner cartridge is seated properly, or install a new toner cartridge, ensuring it is
seated properly. If the error persists:

The High-voltage Power Supply should be checked and replaced if needed.
INTERNAL TEST The printer is executing a non-printing self test. No action required. If this message displays for over three minutes, first cycle power. If this
persists, remove all optional SIMMs and
MIO(s) then cycle the power again. If this still
persists, the Formatter PCA should be checked.
and replaced if necessary.
LOAD TRAY X or LOAD ENV FEEDER <media type> <paper size> The printer received a request for a media
type and size that is not currently installed in
the printer.		 Load the indicated tray with the correct media, or override the media type and size through the
printer’s Control Panel for that print job.


Note: If paper is loaded when the printer is in POWER SAVE, it may not be recognized. Open and close the affected source when printer is in READY mode.
MANUAL FEED TRAY 1
<media type> <paper size>		 The printer received a request for a media
type and size manually fed from Tray 1.		 Load the correct media in Tray 1. If the correct media is already loaded, press [Online] so the
printer will use that media.


Note: If paper is loaded when the printer is in POWER SAVE, it may not be recognized. Open and close the affected source when printer is in READY mode.
MOPY XX OF Y from Tray n This message indicates the progress of the
current job.		 No action required.
OUT OF STAPLES The staple cartridge is empty. Staples are detected by a photosensor and flag located beneath the staple cartridge access slot. Inserting a cartridge with staples pushes down this flag. Replace the staple cartridge.


NOTE: The stapler will retain some staples; do not remove them. Remove the cartridge. Verify that the flag beneath the staple cartridge slot moves freely. If it is damaged, the stapler’s top cover or the Stapler Assembly will need to be replaced.
OUTPUT DEVICE DELIVERY PATH OPEN One of the printer’s interlock switches is not
set properly. This message displays for one
of two reasons:
  • An external output device, such as the
    Multi-Bin Mailbox, is disrupting the paper
    path.
  • The stapler’s top cover is open.
 Ensure the mailbox is installed tightly against the printer (especially at the top of the mailbox). Carpeting and/or uneven flooring may cause the top of the mailbox to move away from the printer, which causes this error to occur. Close the stapler’s top cover. The printer will reset. If the problem continues the switches in the device need to be checked and replaced if necessary.
OUTPUT OPERATION CONDITION x.yy An external output device has a condition that needs to be corrected before printing can resume.
x = output device
0 = Paper Handling Controller
2 = Multi-Bin Mailbox
3 = Stapler
yy = condition code
For the Multi-Bin Mailbox: 01 = Face-Up bin
not installed.		 Cycle power and print PCL configuration pages to verify all devices are shown in printout. Check
C-Link Cables for proper connection. For the Multi-Bin Mailbox/Mailbox with Stapler, ensure that the Face-Up Bin is properly installed.
PERFORM USER MAINTENANCE The printer requires a formal maintenance
procedure.		 A maintenance kit should be installed.
PRESS SELECT TO CANCEL JOB This message displays to confirm that you canceled the currently active job. Press [Select] to cancel a print job. This may take up to 5 minutes to cancel the print job. Press any other key to continue.
PRINTING CONFIGURATION PAGE This message displays while the printer prints the configuration pages. No action required.
PRINTING DEMO PAGE This message displays while the printer
prints a demo page.		 No action required.
PRINTING DISK DIRECTORY This message displays while the printer
prints an optional disk accessory directory.		 No action required.
PRINTING ERROR LOG This message displays while the printer
prints the error log.		 No action required.
PRINTING FONT LIST This message displays while the printer
prints a font list.		 No action required.
PRINTING PAPER PATH TEST This message displays during a paper path
test. This test can print 1, 10, 50, 100, or 500
pages.		 No action required. To stop the test, access the JOB CONTROL menu, and select CANCEL JOB.
PROCESSING JOB FROM ENV FEEDER The printer is processing data from the active
I/O channel. Some data is printed and some
data cannot be printed, such as downloading
fonts or macros. The media source is the
Envelope Feeder.		 No action required.
PROCESSING JOB FROM TRAY x The printer is processing data from the active
I/O channel. Some data is printed and some
data cannot be printed, such as downloading
fonts or macros. The media source is the
indicated tray.
x = tray number
1 = Tray 1
2 = Tray 2
3 = Tray 3
4 = 2000-Sheet Input Unit		 If an incorrect tray is displayed, check the tray selected and the type settings. If printer does not
respond after pressing the control panel keys, cycle power to clear the error.


Note: If paper is loaded when the printer is in POWER SAVE, it may not be recognized. Open and close the affected source when printer is in READY mode.
READY This is the default message. The printer is ready to use. No action required.
REMOVE PAPER FROM TOP OUTPUT BIN or REMOVE PAPER FROM OPTIONAL OUTPUT BIN n The destination output bin is full and the printer will not send anymore pages to that bin. Remove the paper from the indicated output bin. For a mailbox with a stapler: The bin full actuator at the bottom of the stapler housing should be checked and replaced if necessary.
RESTORING FACTORY SETTINGS This message displays during a COLD RESET. All printing environment parameters, personality and device defaults return to their factory default settings. When it is completed, the printer displays [On Line] or [Ready]. No action required.
SELECT LANGUAGE This message displays after pressing and holding [Select] while powering on the printer. Press [ + ] to scroll through the available languages. Press [Select] to activate the displayed
language.
SKIP DISK LOAD This message displays for approximately one
second after powering on the printer while pressing and holding [Menu]. Indicates that the disk-based system execution is disabled. The printer continues its normal initialization
process.		 To reset the printer, cycle power, and do not press and hold [Menu].
STAPLER ALIGN ERROR The paper is misaligned in the stapler and
cannot be stapled.		 Remove the paper from the stapler and resend the job. Check for paper in the actuator near the
stapler bed.
STAPLER LIMIT REACHED The stapler has reached its maximum of 20
sheets to be stapled.		 Remove the 20 sheets from the bin. The printer will automatically continue and staple the remaining pages separately.
TONER LOW The toner cartridge is running out of toner.


NOTE: Check the Configuration Menu. If
TONER LOW=CONT, the printer will continue
printing; but if TONER LOW=STOP displays,
the printer will stop printing and go off line.

 Shake the toner cartridge or replace it. If TONER LOW remains displayed and no other conditions are present, printing will automatically continue, but the print quality will gradually degrade. If the message persists: check the contact points on the
left end of the toner cartridge and inside the toner cartridge cavity and replace the toner cartridge. The High Voltage PCA mat need to be replaced.
TRAY n EMPTY The paper tray is empty. Paper is sensed in
the tray by triangular-shaped, black plastic
flags and photosensors. If paper is not in a
tray, the flags will rotate through an access in
the paper tray. When paper is present, the
flags are blocked from rotating through this
access.		 The printer will still function. Load paper, if desired. If the message is intermittent or persists with paper in the tray: Ensure the black triangular-shaped paper out flag is not stuck in the down
position by rough media. The Paper Input Assembly may need to be replaced.
TRAY 4 EMPTY
  • Tray 4 is empty or not lifting.
    • Under normal operating conditions, when Tray 4 is closed the paper stack lifts until the paper is directly beneath Tray 4’s feed rollers.
  • Tray 4 is not lifting and/or makes abnormal noises.
  • Tray 4 is partially lifting or not lifting at all because paper loaded on the left side of the tray is blocking upward movement.
 Verify the 2000-Sheet Input Tray is present under the Paper Handling Options of the PCL configuration pages. The Main Motor, the
Tray 4 Controller PCA, and the Tray 4 Power Supply should be checked and replaced if necessary.
TRAY n OPEN The indicated paper tray is open. The printer will still function. Close the tray if desired. Reseat or replace adjustable plate.
TRAY 4 OPEN Tray 4 Open message may occur if the paper
size Adjustable Back Plate is missing or not
seated properly.
WARMING UP The Fuser is warming up and the printer is
not ready. It may be necessary to display the
error log to determine if more information is
available to assist you in troubleshooting.		 Wait until the printer signals ready to accept data. The user may access the menus before the
printer goes online. If this message remains displayed, separate all accessories from the
printer. Cycle power and recheck messages. If no error, replace accessories one at a time. Recycle power. If message persists, the Formatter, the DC Controller, or the Power Supply may need to be replaced.
13.0 PAPER JAM CLEAR PRINTER Paper is jammed somewhere in the paper
path, or a sensor flag may be stuck, causing
a false paper jam warning. The jam was
detected immediately after a power cycle.		 Remove jammed paper
13.x PAPER JAM CLEAR n PAGES
< OR >
13.xx PAPER JAM CLEAR n PAGES		 Paper is jammed in the specified Paper
Handling Device.
n = number of pages inside the print
mechanism
x = cause of Jam:
0 = Non Specific paper jam.
1 = PAPER FEED 1 PAPER LATE JAM
2 = PAPER FEED 2 PAPER LATE JAM
3 = FUSER OUTPUT PAPER LATE JAM
4 = FUSER OUTPUT PAPER STOPPED
JAM
5 = FACE DOWN OUTPUT PAPER LATE
JAM
6 = FACE DOWN OUTPUT PAPER
STOPPED JAM

7 = 2-SIDED TURNAROUND PAPER LATE
JAM
8 = 2-SIDED TURNAROUND PAPER
STOPPED JAM
9 = 2-SIDED PATH PAPER LATE JAM
10 = 2-SIDED PATH PAPER STOPPED
JAM

 Remove jammed paper (see Clearing Paper Jams in the User’s Manual). Verify movement is not hindered in any of the Paper Jam sensor flags.
20 MEMORY OVERFLOW DATA LOST The printer received more data from the
computer than can fit in its available user
memory. Only the data currently in the
available memory will be printed. Some data
may be lost.		 Press Select to continue. To increase memory, remove some fonts, macros, or any other data
from memory; or, simplify the page sent to the printer; or, install additional memory.

NOTE: The printer will automatically resume printing after this error occurs if AUTO CONTINUE=ON is set.
21 PRINT OVERRUN DATA LOST The data (dense text, rules, raster or vector
graphics) sent to the printer was too complex.		 Press Select to resume printing. If AUTO CONTINUE=ON, the printer will stop printing, display the error for 10 seconds, then clear the error, and resume printing. Some data loss may
occur. Try to simplify the print job. If you must print the job as is, set PAGEPROTECT=ON from the Configuration Menu. Then print the job. Reset PAGEPROTECT=AUTO, otherwise the printer’s performance will degrade.
22 PARALLEL IO ERROR CHECK SETUP An I/O buffer overrun error. For parallel (PAR)
configurations, the computer and printer are not communicating because of improper signal protocols.		 Press Select to clear the error message. Data will be lost. If the error continues: check for loose
cables and use a high-quality cable.

NOTE: Some parallel cables may be missing pin
connections necessary for bi-directional communications. If the printer is using an I/O other than the HP supplied l/O, refer to the manual for that device.
22 HP MIO 1 IO ERROR CHECK SETUP The upper slot HP MIO buffer has overflowed. Press Select to continue. Data will be lost. Pressing Select will cancel the current print job at the upper port. If a non-HP MIO device is installed, refer to the manual for that device.
22 HP MIO 2 IO ERROR CHECK SETUP The lower slot HP MIO buffer has overflowed. Press Select to continue. Data will be lost. Pressing Select will cancel the current print job at the lower port. If a non-HP MIO device is installed, refer to the manual for that device.
30.1.1 DISK FAILURE
30.1.2 FAILURE		 An optional disk accessory has failed its
self-test. This error is saved in the error log.
  • Press Select to continue.
  • Test the disc by selecting PRINT DISC DIRECTORY from the test on the control panel.
  • The cable connector for the disk drive should be inspected and replaced if necessary.
  • The disk assembly may need to be replaced.
  • The Formatter may need to be replaced.
31.1.1 DISK NOT INITIALIZED An optional disk accessory is not properly initialized. If the proper initialization command is sent to the disk, the message may be removed.
  • Press Select to continue.
  • Refer to the Windows JetAdmin Utility or Macintosh LaserJet Utility to initialize the disk.
  • The Disk Cable Assembly may need to be replaced.
  • The Disk Assembly may need to be replaced.
  • The Formatter may need to be replaced.
40.x MIO ERROR An abnormal connector break in the specified
MIO card occurred while transferring data
from the computer to the printer.
x = 1: HP MIO port 1 (upper slot)
x = 2: HP MIO port 2 (lower slot)		 Press Select to continue. Data will be lost. The current print job at the port in question will be
canceled. The physical port will be removed from the list of active ports. The system will continue
operating with all other active ports. Cycle the printer’s power to replace the port on the list of
active ports.
41.x ERROR A temporary, non-fatal printing error occurred. This error is saved in the error log.
x = 1: GENERAL MISPRINT ERROR
x = 2: BEAM DETECT MALFUNCTION
x = 3: IMPROPER PAPER SIZE
x = 4: NO VIDEO SYNC
x = 5: NOISY VIDEO SYNC REQ SIGNAL		 Remove the page from the output message bin, then press Select to continue. The page containing the error will automatically reprint.
If the printer is set to AUTO CONTINUE=ON, the printer will automatically continue printing
when this error occurs. For improper paper size errors, check for paper jams. If the error persists, cycle power to the printer.
50.x FUSER ERROR CYCLE POWER The fuser is malfunctioning, which may be from either an overheating or under-heating condition.
x =1: Fuser low temperature failure
x =2: Warm-up failure (timed out)
x =3: Over temperature failure
x =4: Bad fuser
  • Turn off the printer for at least 20 minutes and then turn it back on.
  • If the error continues:
    • Verify that the Fusing Assembly is installed correctly and is fully seated into its connectors (no bent pins or
      pins outside their receptacles).
    • The fuser unit may need to be replaced.
    • The DC Controller may need to be replaced.
51.x ERROR CYCLE POWER A laser subsystem problem exists.
x = 1: Beam detect malfunction
x = 2: Laser malfunction
  • Press Select to resume operation.
  • If error persists, the cables from the DC Controller to the Laser/Scanner Assembly need to be reseated or replaced.
  • The Laser/Scanner Assembly may need to be replaced.
  • The DC Controller PCA may need to be replaced.

NOTE: If the printer is set to AUTO CONTINUE=ON, the printer will automatically continue printing when this error occurs.

52.x ERROR CYCLE POWER A scanner subsystem problem exists.
x = 1: Scanner start-up failure
x = 2: Scanner rotation failure
  • Turn off the printer and then turn it back on.
  • If the error continues, the cables from the DC Controller to the Laser/Scanner Assembly need to be reseated or replaced.
  • The Laser/Scanner Assembly may need to be replaced.
  • The DC Controller PCA mat need to be replaced.
53.xy.zz MEMORY ERR CYCLE POWER A SIMM memory error occurred.

x = Hardware Type
0: ROM
1: RAM

y = Hardware Device
0: Internal Memory
1: SIMM Slot 1
2: SIMM Slot 2
3: SIMM Slot 3
4: SIMM Slot 4

zz = Error Number
0: Unsupported memory
1: Unrecognized memory
2: Unsupported memory size
3: Failed RAM test
4: Exceeded maximum RAM size
5: Exceeded maximum ROM size
6: Invalid SIMM speed
7: SIMM reporting information incorrectly
8: SIMM RAM parity error
9: Not used
10: SIMM address conflict
11: ROM out of bounds
12: Could not make temporary mapping
  • Make sure the SIMM is installed correctly.
  • Verify all memory SIMMs are HP products or remove non-HP memory and retry. (Problems caused by non-HP products are NOT covered by this product’s warranty or any applicable maintenance contract.)
  • Replace the SIMM that caused the error.

NOTE: If no replacement SIMM is available, press [Select] to continue. The SIMM that caused the error will not be configured. If the SIMM device has more than one bank of memory, the good banks will be configured.
54 2-SIDED ERROR CHECK DUPLEXER A malfunction occurred in the duplexer.
  • The job may have to be canceled and the duplexer removed to continue.
  •  Replace the duplexer and reprint the job.
55.xx ERROR PRESS SELECT KEY A printer command error occurred, which indicates a problem between the Formatter PCA and the print engine.

xx = error code:
01 =Unable to bring up the engine
02 =Excessive noise glitches on the Printer Ready signal (PPRDY)
03 =Printer Ready signal (PPRDY) was lost 04 =No response to a signal communicate request
05 =Engine reporting different source and/or destination than was selected by the Formatter PCA
06 =Unable to synchronize the engine serial communications
07 =Serial receive parity error
08 =Serial transmit parity error
09 =Missed a serial communication interrupt
10 =Serial communication is hung
11 =Lost a serial communication extended interrupt request (XISR)
12 =Invalid communication timeout error
13 =Serial communication delayed
  • Cycle power.
  • If the error continues, check the Formatter seating into DC Controller.
  • Ensure no pins are bent.
  • Reseat or replace the cable from the DC Controller and the Laser/Scanner Assembly.
  • The Laser/Scanner Assembly may need to be replaced.
  • The DC Controller PCA may need to be replaced.
  • The Formatter PCA may need to be replaced.
56.x ERROR PRESS SELECT KEY An invalid input source or output destination
was selected.

x = 1: Invalid input source
x = 2: Invalid output destination
  • Check the installed input and output devices.
  • Select a valid device.
  • If message is intermittent, from the Configuration Menu, select POWERSAVE=OFF.
57.x FAN FAILURE CALL SERVICE A fan motor failure occurred. All fans are enabled to low speed operation at printer power-on. Fans will go into high-speed operation during the print cycle. All fans are disabled during PowerSave Mode.

x = 1: FM1 (Laser/Scanner Fan)
x = 2: FM2 (Power Supply Cooling Fan)
x = 3: FM3 (Formatter Fan)
x = 4: FM4 (Face Down Deliver Fan)
  • Cycle power.
  • If the message continues, the cabling between the fan motor(s) and the DC Controller PCA should be checked.
  • The faulty fan motor needs to be replaced.
  • The Low Voltage Power may need to be replaced.
  • The DC Controller may need to be replaced.
58.x PRINTER ERROR CYCLE POWER The tray lifter malfunctioned.

The tray lifter mechanisms lift the paper stack in each tray until the paper is located directly beneath the feed rollers. To watch Tray 3 lift, remove Tray 2 and use Tray 2’s cavity to see Tray 3 move into position during power-on. To watch Tray 2 being lifted, remove the duplexer, if installed, and through the duplex paper jam access door, watch Tray 2 being lifted during power-on. To watch Tray 4 being lifted, open the Vertical Transfer Door and then open and close Tray 4. Override the Vertical Transfer Door closed photosensor (PS35) and see if Tray 4’s paper stack is being lifted.

58.1 = Tray 2 lifter malfunction
58.2 = Tray 3 lifter malfunction
58.3 = Tray 1 lifter malfunction
58.4 = Tray 4 lifter malfunction
  • Press [Select] to continue. The printer will ignore the faulty tray until the next power cycle.
  • Cycle power.
  • If the message persists for Trays 1, 2 and 3: The Paper Input Assembly will need to be replaced.
  • The Main Gear Assembly may need to be replaced.
59.x PRINTER ERROR CYCLE POWER The Main Motor is powered by +24VB, which is generated when Switch 1401 on the Switch/Sensor PCA closes.

59.1 = Main motor start up failure.
59.2 = Main motor rotation failure.
  • Cycle power.
  • If the message persists, the Switch/Sensor PCA will need to be replaced.
  • The cabling between the main
    motor and DC Controller PCA
    should be checked.
  • The main motor may need to ne replaced.
  • The DC Controller may need to be replaced.
NOTE: To determine if the Main Motor is rotating, turn on the printer and see if the top
face-down stacker rollers are rotating.
61.x PRINTER ERROR CYCLE POWER The printer encountered a parity error when
accessing either internal memory (x = 0), or
SIMM memory (x = 1-4).
  • Cycle power.
  • If the message persists: Verify that the SIMM module is installed correctly. Turn
    off the printer, remove the SIMM
    module, then turn on the printer.
  • If the message does not display, replace the defective SIMM.
  • If the message continues, turn off the
    printer and remove the next SIMM module, then turn on the printer.
  • Repeat this step for the remaining SIMM modules until the problem is isolated.
  • If the message continues with no SIMMs installed,  the Formatter PCA will need to be replaced.
62.x PRINTER ERROR CYCLE POWER The printer encountered a problem when
accessing an internal memory.


x = device
0 = Formatter
1-4 = SIMM Module
  • Cycle power.
  • If the message persists, verify that the SIMM module is installed correctly.
  • Turn off the printer, remove the SIMM
    module, then turn on the printer.
  • If the message does not display,
    replace the defective SIMM. If the
    message continues, repeat the step above for the remaining SIMM modules to isolate the problem.
  • If the message continues with no SIMMs
    installed, the Formatter PCA will need to be replaced.
64 PRINTER ERROR CYCLE POWER A scan buffer error occurred.
  • Cycle power.
  • If the message persists, the DC Controller PCA will need to be replaced.
  • The Formatter PCA may need to be replaced.
65 PRINTER ERROR CYCLE POWER A dynamic RAM controller error occurred.
  • Cycle power.
  • If the message persists, the Formatter
    PCA will need to be replaced.
66.0.1 through 66.0.45
DEVICE ERROR CYCLE POWER		 The printer is unable to communicate with
the External Paper Handling PCA.


66.00.15=power failure or AC power supply
disconnected.
66.00.31-66.00.35 are related to non-supported printers.
66.00.41-66.00.45 are related to invalid
device configuration.
  • For error codes 1-22: Verify
    C-Link Cables are installed
    correctly.
  • Print the PCL configuration pages. Note which installed devices are NOT present on configuration pages.
  • Replace the External Paper Handling Controller.
  • If problems persist, reduce the
    printer to a minimum configuration.  For example, start with the Formatter PCA only and print the PCL configuration pages.
    Add the External Paper Handling
    Controller (no cable) and print the
    PCL configuration pages.                 Add the C-Link Cable to the 2000-Sheet
    Input and retry until all devices are added, or the failing device is identified.
  • Replace the controller for the failing Paper Handling Device.
  • For errors 66.00.14 through 66.00.22, the printer may have possible short term AC power failures.
  • Replace the Multi-Bin Mailbox’s External
    Power Supply.

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This information is subject to change without notice and is provided "as is" with no warranty.

Skill Office Machines shall not be liable for any incidental, direct, indirect or consequential damages in connection with the use of this material.