Authorized Hewlett Packard Partner
Authorized Warranty Delivery Partner
Hewlett Packard Certified Technicians

For on-site repair

Toll free: 877-861-2413

Printer Messages

Message

Symptoms

Recommendations

• Remove the toner cartridge, lift the green handle, and verify the sensor flag operation.
• Make sure that the sensor is not broken.
• The registration assembly may need to be replaced.

• Remove the toner cartridge.
• Check the path between the registration and fusing assemblies.
• The sensor PCA may be need to be replaced.

• Check the fuser flag at the sensor board area.
• Check the fuser access door.
• Make sure that the flag is not broken.
• The sensor PCA, or the delivery exit spring gears, may need to be replaced.

• Paper did not arrive at the paper sensor when expected.
• Inspect the path between the fuser and delivery assemblies.
• Check the diverter assembly.

• Remove the jam from the location indicated on the control panel.

• Check the paper path.
• This jam is sensed by the sensor PCA.

• Press GO to print the transferred data (some data might be lost).
• Simplify the print job, or install additional memory.

• Press GO to print the transferred data. (Some data might be lost.)
• To print the job without losing data, from the Configuration Menu in the printer control panel, set PAGE PROTECT=ON, print the job, and then return to PAGE PROTECT=AUTO. Do not leave PAGE PROTECT=ON; it might degrade performance.
• If this message appears often, simplify the print job.

• Press GO to clear the message. (Data will be lost.)
• Check the host configuration.

• Check for a loose cable connection and be sure to use a high-quality cable. (Some non-HP parallel cables might be
  missing pin connections or might otherwise not conform to the IEEE-1284 specification.)
• This error can occur if the driver you are using is not IEEE-1284 compliant. For best results, use an HP driver that came with the printer.
• Press GO to clear the error message. (Data will be lost.)

• Make sure that the correct serial pacing option is selected from the I/O Menu in the printer’s control panel.
• Print a Menu Map, and verify that the serial pacing item (from the I/O Menu in the printer’s control panel) matches the setting on the computer.
• Press GO to clear the error message. (Data will be lost.)

• The computer was powered on or off while the printer was online.
• The printer’s serial configuration was not the same as the computer’s.

• Verify the cable connections. Make sure that the printer’s serial configuration is set the same as the computer from the
  I/O Menu in the printer’s control panel. The serial baud rate setting can be accessed from the I/O Menu in the printer’s control panel.
• Press GO to clear the error message and continue the printing.
• Turn the printer off.
• Reseat the EIO card, and turn the printer on.

• Turn the printer off, and reseat the card.
• Press GO to clear the error message and continue printing.

• Press GO. The page containing the error will automatically be reprinted.
• If this message persists:


• The connections to the Laser/Scanner and the Engine
  Controller Board Should be reseated.
• The Laser/Scanner may need to be replaced.
• The Engine Controller Board may need to be replaced.

• Make sure that the control panel setting for Tray 1 or the Envelope Feeder is correctly adjusted for size. (The printer
  will continue trying to print the job until the size settings are correct.)
• Press GO. The page containing the error will automatically be reprinted. (Or, you might want to press CANCEL
  JOB to clear the job from the printer’s memory.)

X Description
1 Low Fuser temperature.
2 Fuser warm up service.
3 High Fuser temperature.
4 Faulty Fuser.
5 Inconsistent Fuser.

• Turn the printer off for at least 20 minutes, and then turn the printer on.
• If the error continues:


• Make sure that the Fusing Assembly is installed correctly
  and is fully seated into its
  connectors (no bent pins or pins
  outside their receptacles).
• The fuser cable assembly may need to be replaced.
• The DC Controller may need to be replaced.

X Description
1 Beam detect error.
2 Laser error.

• Press GO. The page containing the error will automatically be reprinted.
• Turn the printer off, and then turn the printer on.
• The Laser/Scanner may need to be replaced.

X Description
0 Laser/scanner error.
1 Laser/scanner startup error.
2 Laser/scanner rotation error.

• Press GO. The page containing the error will automatically be reprinted.
• Turn the printer off, and then turn the printer on.
• The Laser/Scanner may need to be replaced.

Values of x, y, and zz are as follows:
x = DIMM type
0 = ROM
1 = RAM

y = Device location
0 = Internal memory (ROM or RAM)
1 to 3 = DIMM slots 1, 2, or 3

zz = Error number
0 = Unsupported memory
1 = Unrecognized memory
2 = Unsupported memory size
3 = Failed RAM test
4 = Exceeded maximum RAM size
5 = Exceeded maximum ROM size
6 = Invalid DIMM speed
7 = DIMM reporting information incorrectly
8 = DIMM RAM parity error
9 = ROM needs to be mapped to an             unsupported address
10 = DIMM address conflict
11 = PDC XROM out of bounds
12 = Unable to make a temporary mapping

• Turn the printer off, and reseat or replace the specified DIMM.
• Try the DIMM in another slot.
• Replace the DIMM that caused the error.

X Description
0 NO RESET REPORT
1 NO ENGINE RESPONSE
2 EXCESSIVE GLITCHES
3 LOST PPRDY SIGNAL
4 COMMUNICATION TIMEOUT
5 BAD TRAY BIN REPORTS
6 ECC7 COMMAND ERROR
7 INCOMING PARITY ERROR
8 OUTGOING PARITY ERROR
9 MISSED INTERRUPT
A HUNG COMMUNICATIONS
B LOST XISR ERROR
C INVALID BUS TIMEOUT
D VERY LATE ECOMM ISR

• Press GO to clear the error message.

X Description
1 Illegal input.
2 Illegal output.

• Press GO. The page containing the error will automatically be reprinted.
• Turn the printer off, and then turn the printer on.
• Check the printer’s configuration.

X Description
2 Fan 3 - Formatter Fan (intake)
3 Fan 2 - Low-voltage power supply (exhaust)
5 Fan 1 -Laser/scanner (exhaust)
6 Fan 4 - Face-down delivery (exhaust)

• Turn the printer off, and then turn
  the printer on.
• If the message continues, check and reseat the cabling between the fan motors and the DC Controller PCA.

X Description
1 Tray 1 lifter malfunction.
2 Tray 2 lifter malfunction.
3 Tray 3 lifter malfunction.
4 Tray 4 lifter malfunction.
X Tray X lifter malfunction.

• Turn the printer off, and then turn the printer on.

X Description
0 Motor error.
1 Motor startup error.
2 Motor rotation error.

• Turn the printer off, and then turn the printer on.

0 = Internal memory
1 to 3 = DIMM slots 1, 2, or 3

• Reseat or replace the specified DIMM.

• Turn the printer off, and then turn the printer on.
• If this message persists, the Formatter PCA will need to be replaced.

• Print a configuration page and check the printer settings to determine which values have changed.
• Remove EIO card. It will be reset if not removed.
• Hold down CANCEL JOB while turning the printer on. This will clean up the NVRAM by removing old areas that are not being used.

• Print a configuration page and check the printer settings to determine which values have changed.
• Remove EIO card. It will be reset if not removed.
• Hold down CANCEL JOB while turning the printer on. This will clean up the NVRAM by removing old areas that are not being used.

X Description
0 The duplex mechanism has failed.
1 The duplex slide adjust has failed

• Turn the printer off, and then turn the printer on.
• Reseat the duplexer.

• Turn the printer off, and then turn the printer on.
• Try printing a job from a different software application. If the job prints, go back to the first application and try printing a different file. (If the message
  only appears with a certain software application or print job, contact the software vendor for assistance.)
• If the message persists, try the following:


• Cycle power.
• Reseat or replace the interface cable and cycle power.
• Remove the DIMMs one at a time and cycle power.
• Try using the parallel interface, if possible.
• With the EIO cards removed from the printer, perform a cold reset.
• Remove the Hard Disk and cycle power.
• If the error persists, the Formatter will need to be replaced.

• Move the EIO card to another slot.
• If the error persists, replace the EIO card.
• If the error is corrected, reseat the EIO card in the original slot.

• Re-install the optional tray.
• Make sure the optional tray is connected and the connector is not damaged.
• Replace the optional tray.

• Check the doors and paper guides.

• Close the paper path.

• No action required.

• Load the specified type of paper into Tray 1.

• A manual feed was requested.
• There is no paper in Tray 1.
• The wrong size paper is loaded.
• The control panel is not set for the kind of paper loaded.

• Load the requested paper into Tray 1.
• Press GO if the desired paper is already loaded in Tray 1.
• Press - VALUE + to scroll through the available types and sizes.
• Press SELECT to accept the alternate type or size.

• Load the specified type of envelope into Tray 1.

• Load an envelope into Tray 1.

• Remove the media from the bin.
• Make sure that the sensor flag moves freely.

• Load known media, or set the correct media type.

• Load the empty tray (x) to clear the message. If you do not load the specified tray, the printer will continue
  printing from the next available tray, and the message will continue to display.
• Make sure that the paper out flag is not stuck in the down position by rough media. Do this before opening the tray. To check this flag without opening Tray 2, remove the Duplexer if it is present.
• Open the Front Access Door. This provides you with a clear view of the Tray 2 paper out sensor flag. To check this flag without opening Tray 3, use a flashlight to observe the paper out flag.
  If either paper flag is damaged, replace the paper flag or the paper input tray. If the printer is using Tray 2 or 3 and the message is accompanied by a clicking noise every few seconds, the Paper Input Unit Assembly will need to be replaced.

• If the message does not go away, verify that the media can be pulled from another tray.
• The Paper Input Unit may need to be replaced.

• Load the specified size of paper into Tray X.

• Load the requested paper into the indicated tray, or press SELECT to override the message and to print on a loaded paper size.

• There is no paper loaded in the specified tray, or the paper is not the size requested, or the control panel is not set for the size of paper loaded.
• The tray is not properly adjusted for size.
• The default paper size is set incorrectly.
• If this message appears and the tray contains the correct size of paper, a sensor could be damaged or a paper sensor lever could be stuck.

• Load the requested paper into the specified tray (x). Make sure that the trays are correctly adjusted for size. The tray type settings (and size for Tray 1) must be set from the printer’s control panel. If you are trying to print A4 or letter size paper and this message appears, make sure that the default paper size is set correctly from the Printing Menu in the printer’s control panel.
• Press GO to print from the next available tray.
• Press - VALUE + to scroll through the available types and sizes.
• Press SELECT to accept the alternate type or size.
• Inspect the switches in the tray.
• Turn the printer on with the tray removed and push the switches by hand to see if they register.

• Close the tray to continue.

• Load a supported paper size in the tray.

• Press - VALUE + to scroll through the available types and sizes.
• Press SELECT to accept the alternate type or size.