Authorized Service Center

For on-site repair

Toll free: 877-861-2413

Digital Copiers



 

Messages on the LCD

Probable Cause
CHANGE DRUM SOON The service life of the drum unit will expire soon.  This message appears for one minute.

CHECK PAPER

CHECK PAPER#1

CHECK PAPER#2

 Even after paper pick-up operation, the manual insertion sensor does not detect paper.

For those models available with a second paper cassette, the message CHECK PAPER#1 or CHECK PAPER#2 will appear if the manual paper sensor or second registration sensor does not detect paper, respectively.  If both sensors detect no paper, CHECK PAPER will appear.

CHECK CASSETTE

CHECK CASSETTE#1

CHECK CASSETTE#2

 The cassette sensor detects that no paper cassette is loaded.

For those models with a second paper cassette, the message CHECK CASSETTE#1 or CHECK CASSETTE #2 will appear if the cassette sensor or the second cassette sensor does not detect the paper cassette, respectively.  If both sensors detect no cassette, CHECK CASSETTE will appear.
CHECK SCANNER LOCK The output of the CCD HP sensor does not change because :
  1. The CCD lock is placed in the locked (backward) position.
  2. The CCD HP sensor is defective.
  3. The CCD motor is defective.
CLEAN UP SCANNER In the scanning compensation data list, less than fifty percent of the white level data is faulty.
COOLING DOWN The controller, which monitors the incasing thermistor (temperature sensing device) and the heater thermistor, has detected the temperature inside the equipment or the temperature of the heater has exceeded the specified level.  If either temperature exceeds the preset level, recording is no longer possible.
COVER OPEN The cover sensor detects that the front cover is not closed.
PRINTER JAM The paper ejection sensor stays OFF even after the registration sensor has gone OFF and the paper has been fed by the specified amount. The paper ejection sensor stays ON even after it has came ON and the paper has been fed by the specified amount.
DOCUMENT JAM : Document jam The document length exceeds the limitation (400 or 90 cm). Both the document front and rear sensors stay ON after the document has been fed by the registered length. The document rear sensor detects no trailing edge of a document after the document has been fed by 400 cm. The document rear sensor stays ON even after the document has been fed when the document front and rear sensors were OFF and ON, respectively.
DOCUMENT JAM : Document loading error The document rear sensor detects no leading edge of a document within 10 seconds from the start of document loading operation. The document rear sensor stays OFF even after the document has been fed when the document front sensor was ON. The loaded document is too short. (Since the document is shorter than the distance between the document front and rear sensors, the document front sensor is turned OFF before the document rear sensor is turned ON.
MACHINE ERROR XX   "XX" indicates an error code.
PLS CLEAN DRUM In either of the following cases, this message appears, prompting the user to clean the corona wire in the drum unit.
  • When the specified number of pages has been printed after the replacement of the drum unit.
  • When the corona wire emits an abnormal amount of ions.  This happens when the corona wire gets dirty, superimposing noise on the toner sensor signal.

Back to top

This information is subject to change without notice and is provided "as is" with no warranty.

Skill Office Machines shall not be liable for any incidental, special, direct, indirect or consequential damages in connection with the use of this material.