Authorized Hewlett Packard Partner
Authorized Warranty Delivery Partner
Hewlett Packard Certified Technicians
For on-site repair
Toll free: 877-861-2413
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Authorized Hewlett Packard Partner |
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For on-site repair Toll free: 877-861-2413 |
Deskjet 300 Series Troubleshooting
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Light Indications |
Possible Causes |
Solution |
| Online light is blinking | The printer is out of media. | Insert media into the paper feed slot. If the printer is using a sheet feeder do the
following:
Load media into the sheet feeder. Press the Online button to continue printing. If media is already loaded in the sheet feeder do the following: Make sure that the media is properly loaded. Press the pressure plate release button. Press the Online button to continue printing. |
| Busy light is blinking and the printer will not print. | Press and hold the LF or FF button to print and eject the page. | |
| Change Cartridge light is blinking; print cartridge cradle has moved to the center of the printer. | Check that a recommended print cartridge is installed. Check to see if the printer is attempting to print a document in black ink where a color cartridge is installed in the place of a black cartridge, or vice versa. The electrical contacts on the print cartridge or the print cartridge cradle may be dirty. Do the following to clean the
contacts:
Remove the print cartridge from the printer. Clean the contacts on the print cartridge cradle with a cotton swab lightly moistened with water. Clean the contacts on the print cartridge with a cotton swab lightly moistened with water. Do not wipe the ink nozzles on the bottom of the print cartridge. Reinstall the ink cartridge. |
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| Busy and Online lights are blinking | Media is jammed in the printer. | Clear the media jam by following these
steps:
Turn off the printer (If using the sheetfeeder, rotate the printer and the in tray until the printer is vertical). Press down on the pressure plate to release the paper from the sheet feeder. Remove the printer from the sheet feeder. The paper should slide out of the sheet feeder with the printer. Open the access door. Be careful not to touch the wheels on the access door. Pull the sheet of paper forward while pressing the paper release button. Make sure all paper is removed from the printer. Close the access door, and turn on the printer. If the Busy and Online lights still blink, check that all paper was removed from the paper path. |
| Draft light is blinking alternately with all other lights. | Turn off the printer, and open the access door. Remove any object blocking the movement of the print cartridge cradle. Check that paper is properly loaded into the in tray if using the sheetfeeder. Turn the printer on, and try again. Do not attempt to manually move the cradle if it is at the home position at the right side of the printer. This could damage the cradle mechanism. If the print cartridge cradle is in the home position, and no object is blocking its path, the automatic cradle lock may not have been released. | |
| Online, Busy, Landscape, Compressed, Change Cartridge, or Menu light is blinking alternately with all other
lights
Or All lights blink simultaneously |
Press the Power button to turn off the printer. If the printer does not turn off, unplug the power adapter, and remove the battery pack. Plug in the power adapter, and turn on the printer. | |
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Light functions if using the battery pack |
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| Power light is blinking | The battery pack may not be charged. | Turn the printer off, and turn it on. Discharge the battery pack completely, and charge it again. If the battery pack still does not charge successfully, replace it. |
| Charge light is blinking alternately with all other lights | The battery pack may not be charged. | Turn the printer off, and turn it on. Discharge the battery pack completely, and charge it again. If the battery pack still does not charge successfully, replace it. |
| Power light is blinking alternately with all other lights. | The battery pack may not be discharged. | Turn the printer off and on, then discharge the battery pack again. |
| Charge and Power lights are blinking together. | An error occurred while the battery pack was charging. | Unplug the power adapter, and remove the battery pack. Reinstall the battery pack, and plug in the power adapter. |
DESKJET 340, 340Cbi, 340Cn, 340Cv
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Light Indications |
Possible Causes |
Solution |
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The Power light is blinking. |
The computer is sending data to the printer. |
You do not need to do anything. |
| The Paper feed light is blinking. | The printer is out of paper. The paper is not properly loaded. | Load paper into the sheet feeder. Push the paper release lever (located on the sheet feeder) down and reposition the paper. Push the paper release lever up and press the Paper Feed button to continue printing. |
| The Change Cartridge light is the only blinking light. | The printer is waiting for you to change the print cartridge. | Install a print cartridge. |
| The Charge light is blinking, and the Power light is on. | The battery charge level is low. | Connect the power adapter to charge the battery pack. |
| The Charge light blinks alternately with the other lights. | There is a problem with the battery. | Discharge the battery pack completely and charge it again. Make sure that you have installed a recommended battery pack. Make sure that the battery pack is properly seated in the battery compartment. Clean the battery pack contacts. If the problem persists, replace the battery pack. |
| All four printer lights are blinking at the same time. | There is a problem with the printer. | Turn the printer off and then turn it on again. If the lights still blink, press and hold the Paper Feed button and locate the light pattern shown in the following table. |
| The Paper light is on. | Paper is jammed in the printer. The Out of Paper Sensor (OOPS) is defective. | Turn the printer off and remove the trapped sheet of paper. If this does not clear the error, the printer needs to be serviced. |
| The Change Cartridge light is on. | The movement of the print cartridge carriage may be blocked. The automatic cradle lock may not have been released - if the print cradle is in the "home" position and there is no object blocking the path. | Turn the printer off. Open the access door and remove any object blocking the movement of the print cartridge cradle. The printer may need to be serviced. |
| The Change Cartridge and Paper Feed lights are on. | Service station stall. | Open the access door. Gently push or tap the print cartridge cradle against the end of the printer. If this does not correct the error, follow the steps
below:
Disconnect the power from the printer by unplugging the power cord from the side of the printer. Move the print cartridge cradle away from the right side of the printer. Locate the capping station inside the printer on the right side. Manually rotate the capping station left and right until the rectangular rubber cap is facing up. Ensure that the black pen is installed in the printer. Reconnect the power cord and turn the printer on. If all the lights continue flashing, the above steps may be repeated. If the error conditions cannot be cleared, the printer will need service. |
| The Paper Feed and Power lights are
on.
OR The Change Cartridge and Power lights are on |
An internal printer error has occurred. | Turn the printer off to clear the error. Turn the printer on again. If this does not clear the error, unplug the power adapter and remove the battery pack. Plug in the power adapter and turn the printer on. If this does not clear the error, the printer needs to be serviced. |
| The Change Cartridge, Paper, and Power lights are on. | An internal error has occurred. | The printer needs to be serviced. |
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Light Indications |
Possible Causes |
Solution |
| The green Power light is blinking. | The green Power light blinks when the printer is busy. | You do not need to do anything. |
| The amber Paper Feed light is blinking. | The amber Paper Feed light blinks when the printer is out of paper. | Load paper into the sheet feeder. |
| The amber Change Cartridge light is blinking. | Either the Change Cartridge button was pressed, the wrong print cartridge is installed for the print job selected, an unsupported print cartridge has been installed, or the print cartridge is defective. | Change the print cartridge and press the Change Cartridge button. |
| The amber Battery Charging light is blinking. | When the amber Battery Charging light blinks when and the green Power light is on, the battery pack charge is low. | Plug in the power adapter to begin recharging the battery pack. |
| All four lights are blinking. | If the Battery Charging light blinks alternately with the other lights, there is a problem with the printer battery. | Check the battery. |
| If all four printer lights are blinking at the same time, there might be a problem with the printer itself. | To check if there is a problem, turn the printer off and then turn it on again. Follow the steps below to determine the specific printer
problem.
Press and hold the Paper Feed button. One or more of the lights will remain steadily on. Locate the light pattern in the table to get more information on the problem and possible solutions. |
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| The Paper light is on. | Paper is jammed in the printer. | Open the front access door and pull the jammed paper towards you. |
| The change Cartridge light is on. | The movement of the print cartridge might be blocked. | Turn off the printer and open the access door. Remove any object blocking the movement of the print cartridge cradle. Check that paper is properly loaded in the sheet feeder. Turn on the printer again. If the print cartridge cradle is in the "home" position and you do not find any object blocking its path, the automatic cradle lock might not have been
released.
You might need to have your printer serviced. |
| Change Cartridge and Paper Feed lights are on. | Open the access door. | Gently push or tap the print cartridge and print cartridge cradle against the end of the printer. |
| Paper Feed and Power lights are on. | An internal printer error has occurred. | Turn off the printer using the Power button. Turn the printer on and try
again.
If this does not solve the problem, unplug the power adapter and remove the battery pack. Plug in the power adapter and turn on the printer. If this procedure does not solve the problem, you need to have your printer serviced. |
| Change Cartridge and Power lights are on. | An internal printer error has occurred. | Turn off the printer using the Power button. Turn the printer on and try
again.
If this does not solve the problem, unplug the power adapter and remove the battery pack. Plug in the power adapter and turn on the printer. If this procedure does not solve the problem, you need to have the printer serviced. |
| Change Cartridge, Paper Feed, and Power lights are on. | An internal printer error has occurred. | The printer will need to be serviced. |
This information is subject to change without notice and is provided "as is" with no warranty.
Skill Office Machines shall not be liable for any incidental, special, direct, indirect or consequential damages in connection with the use of this material.
