DeskJet 600

DeskJet 600C

DeskJet 600K

DeskJet 610C

DeskJet 610Cl

DeskJet 612C

DeskJet 630C

DeskJet 640C

DeskJet 640U

DeskJet 642C

DeskJet 648C

DeskJet 660C

DeskJet 660Cse

DeskJet 660K

DeskJet 670C

DeskJet 670K

DeskJet 670Tv

DeskJet 672C

DeskJet 680C

DeskJet 682C

DeskJet 690C

DeskJet 692C

DeskJet 692K

DeskJet 693C

DeskJet 694C

DeskJet 695C

DeskJet 695Cci

DeskJet 697C

How to clear a paper jam

Cleaning the print cartridges

Missing Colors or the Wrong Color Prints

Maintaining the cartridge

Light Indications

Probable Causes

Solution

Light Indication

Probable Causes

Solution

Light Indication

Probable Causes

Solution

Light Indication

Probable Causes

Solution

Light Indication

Possible Causes

Solution

Light Indication

Possible Causes

Solution

Light Indication

Probable Cauese

Solution

How to clear paper jams

Cleaning the print cartridges.

Use a clean, foam-rubber swab or lint-free cloth, slightly dampened with water.  Locate the copper-colored circuitry strip on the back of the cartridge.  Clean the copper-colored strip with the dampened swab or cloth.  Do not wipe the nozzle end of the cartridge or touch the nozzle plate. Clean the carriage contacts on the back wall of the ink cartridge carriage with a damp, foam-rubber swab or lint-free cloth. Use a dry, foam-rubber swab or lint-free cloth to remove the moisture from the contacts.  Plug the printer into a power source and turn on the printer.  Place the ink cartridges into the carriage and snap them into position.  Lower the printer's top cover.  If the resume light stops flashing and the print cartridge carriage returns to the home position at the far-right side of the printer, the printer has properly identified the ink cartridges. Print a self-test by pressing and holding the RESUME button for five seconds.  If the resume light continues to flash and the print cartridge carriage does not return to the home position, the printer will need to be repaired.

Missing Colors or the Wrong Color Prints

A color HP Inkjet cartridge may print the wrong colors or be missing colors.  This explains some of the reasons that a color cartridge may not print the colors correctly. This information applies to the following HP Inkjet color cartridges:

• HP 51625A
• HP 51641A
• HP 51649A
• HP C1823 series
• HP C1816A
• HP No. 17 (C6625AN)
• HP No. 78 (C6578 series)

Color mixing can occur for several reasons. Any nonporous material placed in contact with the nozzle area can cause the inks to mix through a phenomenon know as capillary action. Generally, color mixing results from users reapplying tape to the nozzle area of the cartridge in an attempt to prolong its life. Once removed from a new print cartridge, the tape is not designed to be reapplied and is very likely to cause color mixing if it is reapplied.  Another common cause of color mixing is when the entire print cartridge is placed into a resealable plastic bag in an effort to keep the print cartridges from drying out. If the nozzle area comes into contact with the plastic bag, color mixing can result.  Color mixing can occur when a cartridge or printing system has been exposed to extreme temperature swings. Remember to keep cartridges inside their boxes stored in a place that is within the temperature span printed on the package. When cartridges are removed from the package, they should always be stored at room temperature.  If color mixing is the problem with the print cartridge, the print cartridge is probably permanently damaged and will need to be replaced. However, if the mixing did not occur over a long period of time, the output may improve with use. When color mixing occurs only in the printhead portion of the cartridge and does not contaminate the ink in the reservoir itself, the print quality may return too normal as the printer is used. If the print cartridge is new or if the color mixing has occurred even though nothing was allowed to come into contact with the nozzles, the tape placed on the nozzles during manufacture may have caused the problem. The tape over the nozzles will occasionally lift slightly during shipment, thereby providing a path for the inks to mix.

The printer automatically performs priming, cleaning, and capping the cartridge to maintain optimum print quality. These operations are not visible to the user.

Proper use and handling will provide optimum print quality and print cartridge life. To keep the print cartridges in good, working order, print with your ink cartridge at least once a month to keep the nozzles clear.  Keep print cartridges sealed in the original packaging until ready to use. Ink can evaporate through the nozzles and the plastic pen cartridge body, reducing print cartridge life. Therefore, print cartridges have a longer life when sealed in the packaging.  After opening the print cartridge, store the cartridges in the printer in the "home position" to help prevent ink from drying out in the nozzles. This will minimize the risk of contamination with airborne dust particles.  Press the power button to turn off the printer, rather than unplugging the printer.  Store print cartridges at room temperature.  Store unopened print cartridges in an upright position.  Do not unplug the printer without turning off the power button first. Pressing the power button caps the cartridge in the service station, preventing ink from drying in the cartridge nozzles.  Do not re-tape the cartridge if you remove it from the printer. If you must remove a cartridge, store it at room temperature in a rigid sealed plastic container. Make sure that the nozzles on the bottom of the cartridge don't touch the side of the container.  Do not store the unopened cartridge on its side for long periods of time.