Authorized Service Center

For on-site repair

Toll free: 877-861-2413

Plain Paper Thermal Transfer Products



 

Fax 560

Fax 580MC

Fax 750

Fax 770

Fax 870MC

Fax 1150

Fax 1170

Fax 1250

Fax 1270

Fax 1350M

Fax 1450MC

Fax 1550MC

Fax 1570MC

 

Fax 560, Fax 580MC

Messages on the LCD

Probable Cause
CHECK PAPER The registration sensor detects that no recording paper is present.
TOP COVER OPEN

The cover sensor detects that the control panel ASSY is not closed.

DOCUMENT JAM: Document jam

The document length exceeds the limitation (400 or 90 cm). (Both the document front and rear sensors stay ON even after the document has been fed by the registered length.) The document rear sensor detects no trailing edge of a document after the document has been fed by 400 cm. (The document rear sensor stays ON even after the document has been fed when the document front and rear sensors were OFF and ON, respectively.)
DOCUMENT JAM : Document loading error

The document rear sensor detects no leading edge of a document within 10 seconds from the start of document loading operation. (The document rear sensor stays OFF even after the document has been fed when the document front sensor was ON.) The loaded document is too short. (Since the document is shorter than the distance between the document front and rear sensors, the document front sensor is turned OFF before the document rear sensor is turned ON.)
CLEAN UP SCANNER

In the scanning compensation data list, less than fifty percent of the white level data is faulty.
SCANNER ERROR

In the scanning compensation data list, fifty percent or more of the white level data is faulty.
PRINTER FAULT The thermistor in the recording head caused a heat error.
CHANGE CARTRIDGE The ribbon sensor detects that no ink ribbon is loaded.

MACHINE ERROR _ _

or

MACHINE ERR _ _ _ _

 "_ _" indicates an error code
PC BUSY OR FAIL

After connected with the host computer, the equipment has received no response from the computer. (A communications error has occurred.)

If only an alarm beep is heard without any message on the LCD when the equipment is powered up, the ROM or RAM will be defective.

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Fax 750, Fax 770, Fax 870MC

Messages on the LCD

Probable Cause
CHECK PAPER The registration sensor detects that no recording paper is present.
TOP COVER OPEN

The cover sensor detects that the control panel ASSY is not closed.

DOCUMENT JAM: Document jam

The document length exceeds the limitation (400 or 90 cm). (Both the document front and rear sensors stay ON even after the document has been fed by the registered length.) The document rear sensor detects no trailing edge of a document after the document has been fed by 400 cm. (The document rear sensor stays ON even after the document has been fed when the document front and rear sensors were OFF and ON, respectively.)
DOCUMENT JAM : Document loading error

The document rear sensor detects no leading edge of a document within 10 seconds from the start of document loading operation. (The document rear sensor stays OFF even after the document has been fed when the document front sensor was ON.) The loaded document is too short. (Since the document is shorter than the distance between the document front and rear sensors, the document front sensor is turned OFF before the document rear sensor is turned ON.)
CLEAN UP SCANNER

In the scanning compensation data list, less than fifty percent of the white level data is faulty.
SCANNER ERROR

In the scanning compensation data list, fifty percent or more of the white level data is faulty.
PRINTER FAULT The thermistor in the recording head caused a heat error.
CHANGE CARTRIDGE The ribbon sensor detects that no ink ribbon is loaded.

MACHINE ERROR _ _

or

MACHINE ERR _ _ _ _

 "_ _" indicates an error code
PC BUSY OR FAIL

After connected with the host computer, the equipment has received no response from the computer. (A communications error has occurred.)

If only an alarm beep is heard without any message on the LCD when the equipment is powered up, the ROM or RAM will be defective.

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Fax 1150, Fax1250, Fax 1350M, Fax 1450MC, Fax1550MC

Messages on the LCD

Probable Causes
PRINTER JAM The paper ejection sensor stays off even after the paper edge sensor has come on and the recording paper has been fed by the specified amount.

The paper ejection sensor stays on even after the paper edge sensor has gone off and the recording paper has been fed by the specified amount.

After both the paper ejection sensor and the paper edge sensors have gone off, the paper ejection sensor comes back on half way through the specified paper feeding.
CHANGE CARTRIDGE The ribbon sensor has detected that the thermal ink ribbon has run out.
COVER OPEN The cover sensor has detected that the top cover is not closed.
DOCUMENT JAM : Document jam The document length exceeds the limitation (400 or 90 cm). (Both the document front and rear sensors stay ON even after the document has been fed by the registered length.) The document rear sensor detects no trailing edge of a document after the document has been fed by 400 cm. (The document rear sensor stays ON even after the document has been fed when the document front and rear sensors were OFF and ON, respectively.)
DOCUMENT JAM : Document loading error The document rear sensor detects no leading edge of a document within 10 seconds from the start of document loading operation. (The document rear sensor stays OFF even after the document has been fed when the document front sensor was ON.) The loaded document is too short. (Since the document is shorter than the distance between the document front and rear sensors, the document front sensor is turned OFF before the document rear sensor is turned ON.)
CLEAN UP SCANNER In the scanning compensation data list, less than fifty percent of the white level data is faulty.
SCANNER ERROR In the scanning compensation data list, fifty percent or more of the white level data is faulty.
PRINTER FAULT The thermistor in the recording head caused a heat error.
MACHINE ERROR XX "XX" indicates an error code.

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Fax 1170, Fax 1270, Fax 1570MC

Messages on the LCD

Probable Causes
PAPER EMPTY  
PAPER JAM  
COVER OPEN The cover sensor has detected that the top cover is not closed.
DOCUMENT JAM : Document jam The document length exceeds the limitation (400 or 90 cm). (Both the document front and rear sensors stay ON even after the document has been fed by the registered length.) The document rear sensor detects no trailing edge of a document after the document has been fed by 400 cm. (The document rear sensor stays ON even after the document has been fed when the document front and rear sensors were OFF and ON, respectively.)
DOCUMENT JAM : Document loading error The document rear sensor detects no leading edge of a document within 10 seconds from the start of document loading operation. (The document rear sensor stays OFF even after the document has been fed when the document front sensor was ON.) The loaded document is too short. (Since the document is shorter than the distance between the document front and rear sensors, the document front sensor is turned OFF before the document rear sensor is turned ON.)
CLEAN UP SCANNER In the scanning compensation data list, less than fifty percent of the white level data is faulty.
SCANNER ERROR In the scanning compensation data list, fifty percent or more of the white level data is faulty.
PRINTER FAULT The thermistor in the recording head caused a heat error.
CHANGE CARTRIDGE The ribbon sensor has detected that the thermal ink ribbon has run out.
MACHINE ERROR XX "XX" indicates an error code.
If only an alarm beep is heard without any message on the LCD when the equipment is powered up, the ROM or RAM will be defective.

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This information is subject to change without notice and is provided "as is" with no warranty.

Skill Office Machines shall not be liable for any incidental, special, direct, indirect or consequential damages in connection with the use of this material.