Authorized Service Center

For on-site repair

Toll free: 877-861-2413

Thermal Paper Products



 

Fax 170

Fax 190

Fax 255

Fax 275

Fax 290MC

Fax 375MC

Fax 615

Fax 625

Fax 635

Fax 675

Fax 715M

Fax 725M

  

Fax 825MC

Fax 875MC

 

Fax 170, Fax 190, Fax 290MC

Messages on the LCD

Probable Cause
PAPER ROLL EMPTY

The paper empty (PE) sensor detects that no recording paper is present.

PRINTER JAM

The recording paper failed to return to the printing position after it had been cut.

COVER OPEN

The cover sensor detects that the control panel ASSY is not closed.

DOCUMENT JAM :  Document jam

The document length exceeds the limitation (400 or 90 cm). Both the document front and rear sensors stay ON even after the document has been fed by the registered length.  The document rear sensor detects no trailing edge of a document after the document has been fed by 400 cm.  The document rear sensor stays ON even after the document has been fed when the document front and rear sensors were OFF and ON, respectively.

DOCUMENT JAM :  Document loading error

The document rear sensor detects no leading edge of a document within 10 seconds from the start of document loading operation.  The document rear sensor stays OFF even after the document has been fed when the document front sensor was ON.  The loaded document is too short. Since the document is shorter than the distance between the document front and rear sensors, the document front sensor is turned OFF before the document rear sensor is turned ON.
CUTTER JAM

The upper rotary blade of the automatic cutter failed to return to the home position within the specified time after cutting the recording paper.

CLEAN UP SCANNER

In the scanning compensation data list, less than fifty percent of the white level data is faulty.
SCANNER ERROR

In the scanning compensation data list, fifty percent or more of the white level data is faulty.
PRINTER FAULT The thermistor in the recording head caused a heat error.
MACHINE ERROR XX “XX” indicates an error code.

If only an alarm beep is heard without any message on the LCD when the equipment is powered up, the ROM or RAM will be defective.

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Fax 255, Fax 275, Fax 375MC

Messages on the LCD

Probable Cause
PAPER ROLL EMPTY

The paper empty (PE) sensor detects that no recording paper is present.

PRINTER JAM

The recording paper failed to return to the printing position after it had been cut.
COVER OPEN

The cover sensor detects that the control panel ASSY is not closed.

DOCUMENT JAM : Document jam

The document length exceeds the limitation (400 or 90 cm). Both the document front and rear sensors stay ON even after the document has been fed by the registered length. The document rear sensor detects no trailing edge of a document after the document has been fed by 400 cm. The document rear sensor stays ON even after the document has been fed when the document front and rear sensors were OFF and ON, respectively.
DOCUMENT JAM : Document loading error

The document rear sensor detects no leading edge of a document within 10 seconds from the start of document loading operation.  The document rear sensor stays OFF even after the document has been fed when the document front sensor was ON.  The loaded document is too short. (Since the document is shorter than the distance between the document front and rear sensors, the document front sensor is turned OFF before the document rear sensor is turned ON.
CUTTER JAM

The upper rotary blade of the automatic cutter failed to return to the home position within the specified time after cutting the recording paper.
CLEAN UP SCANNER

In the scanning compensation data list, less than fifty percent of the white level data is faulty.
SCANNER ERROR

In the scanning compensation data list, fifty percent or more of the white level data is faulty.
PRINTER FAULT

The thermistor in the recording head caused a heat error.  
PC BUSY OR FAIL* After connected with the host computer, the equipment has received no response from the computer. (A communications error has occurred.)
CONNECTION FAIL**

After connected with the host computer or optional handy scanner, the equipment has received no response from the computer or handy scanner. (A communications error has occurred.)
MACHINE ERROR XX "XX" indicates an error code.

* This message is prepared only for those versions that do not support an optional handy scanner

** This message is prepared only for those versions that support an optional handy scanner. If only an alarm beep is heard without any message on the LCD when the equipment is powered up, the ROM or RAM will be defective.

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Fax 615, Fax 625, Fax 635, Fax 675, Fax715M, Fax 725M,

Fax 825MC, Fax 875MC

Messages on the LCD

Probable Cause
PAPER ROLL EMPTY The paper empty sensor detects that no recording paper is present.
PRINTER JAM The recording paper failed to return to the printing psition after it had been cut.
COVER OPEN The cover sensor detects that the recording paper cover is not closed.
DOCUMENT JAM : Document Jam The document length exceeds the limitation (400 or 90 cm). Both the document front and rear sensors stay ON even after the document has been fed by the registered length. The document rear sensor detects no trailing edge of a document after the document has been fed by 400 cm. The document rear sensor stays ON even after the document has been fed when the document front and rear sensors were OFF and ON, respectively.
DOCUMENT JAM : Document Loading Error The document rear sensor detects no leading edge of a document within 10 seconds from the start of document loading operation.  The document rear sensor stays OFF even after the document has been fed when the document front sensor was ON.  The loaded document is too short. (Since the document is shorter than the distance between the document front and rear sensors, the document front sensor is turned OFF before the document rear sensor is turned ON.
CUTTER JAM The upper rotary blade of the automatic cutter failed to return to the home position within the specified time after cutting the recording paper.
CLEAN UP SCANNER In the scanning compensation data list, less than fifty percent of the white level data is faulty.
SCANNER ERROR In the scanning compensation data list, fifty percent or more of the white level data is faulty.
PRINTER FAULT The thermistor (temperature sensing device) in the recording head caused a heat error.
MACHINE ERROR "XX" indicates an error code.
If only an alarm beep is heard without any message on the LCD when the equipment is powered up, the ROM or RAM is defective.

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This information is subject to change without notice and is provided "as is" with no warranty.

Skill Office Machines shall not be liable for any incidental, special, direct, indirect or consequential damages in connection with the use of this material.