Brother Laser Printers

 

 

HL-820, HL-1020, HL-1040, HL-1050

INITIAL CHECKS
Operating Environment Check that the following conditions are met:
  • The source voltage stays within  10% of the rated voltage shown on the rating plate.
  • The printer is installed on a solid, level surface.
  • The temperature is maintained between and 50°F and 90.5°F.
  • The relative humidity is maintained between 20% and 80 %.
  • The printer is not located in a dusty place.
  • The printer is not exposed to ammonia fumes or other harmful gases.
  • The printer is not located in a hot or humid place.
  • The printer is not exposed to direct sunlight.
  • The room is well ventilated.
  • The printer is not placed in a location where the ventilation hole of the printer is blocked.
Print paper Check that the following conditions are met:
  • A recommended type of paper is being used. (If the paper is too thick or too thin, or tends to curl, paper jams or paper feed problems may occur.  Also the printed image may not be clear.)
  • The print paper is not damp.
  • The print paper is not short grained or acid paper.
Consumables Drum Unit
  • The Drum lamp is on when the drum unit is nearly at the end of its life.

    • Life expectancy: 20,000 pages at 20 pages per job, 8,000 pages at 1 page per job.

Note:
There are many factors that determine the actual drum life, such as temperature, humidity, type of paper and toner that you use, the number of pages per print job, etc..

Toner Cartridge

  • Toner low: The Data and Alarm lamps blink once every five seconds.
  • Toner empty: The Data and Alarm lamps blink once every second.

    • Life expectancy: 2,400 pages/new toner cartridge (when printing A4- or letter-size paper at 5% print coverage)

Note:
Toner life expectancy will vary depending on the type of average print job printed.

ALARM INDICATIONS
Operator Calls If a recoverable error occurs, the printer indicates an ‘operator call’ by blinking the Alarm lamp and any of the following lamps.  Find the error and take the proper action to correct it. The printer automatically recovers from most errors, but you may need to reset the printer with the panel switch as described below.
Blinking Lamp Error Solution
Paper jam Clear the paper jam referring to the above section “PAPER JAMS” and press the panel switch if the printer does not automatically resume printing.
Paper empty Load paper in the printer and press the panel switch.
Misfeed Reinstall the paper and press the panel switch.

(every 5 seconds)

 Toner low Indicates that the printer has approximately 100 pages of printing left before the toner cartridge is empty. Prepare a new toner cartridge.

(fast blinking)

 Toner Empty Replace the toner cartridge with a new one.

PAPER JAMS
Problem Type of jam Cause Solution
Jam at power on Paper stuck Paper feed sensor or paper eject sensor is turned on. Remove the paper inside the printer. If there is no paper, a sensor may need to be replaced.

Top of paper stopped at 20mm from the fixing unit.


Paper feed roller rotated twice.

No paper

Paper feed sensor is not turned on.

Paper feed sensor may be blocked or the sensor may need to be replaced.
Top of paper stopped at 250mm from the fixing unit. Next paper is not fed.

Jam caused by paper length detected as longer than 400mm (16 inches).

 

Paper feed sensor is not returning properly, and is not turned off.

 Paper feed sensor may be blocked or the sensor may need to be replaced.
Paper stopped between the paper
feed roller and the pick-up roller.		 Jam caused by paper length detected as shorter than 80mm.

Paper feed sensor was turned off early.

  
Malfunction of actuator or hardware noise.

 A sensor may need to be replaced.
Paper was fed approx. 20mm from the pickup roller. Jam caused by a paper feed delay. Due to paper dust or rubber of the pick-up roller wear, paper was
not fed in at the proper timing.		 Remove the paper dust attached to the pick-up roller. If the rubber is worn out, the roller will need to be replaced.
Top of paper stopped at 17mm from the contact point of the
heat roller and pressure roller.		 Jam caused by the paper sensed as not being ejected from the paper eject sensor. Paper eject sensor does not work properly and is not turned off. Paper eject sensor may be blocked or the sensor may need to be replaced.
Jam occurred after
ejecting paper.		 Jam caused by the paper sensed as not being ejected from the paper eject sensor. Paper eject sensor does not work properly and is not turned off. Paper eject sensor may be blocked or the sensor may need to be replaced.

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This information is subject to change without notice and is provided "as is" with no warranty.

Skill Office Machines shall not be liable for any incidental, special, direct, indirect or consequential damages in connection with the use of this material.