Initial Check

Check that the following conditions are met:

• The source voltage stays within ±10% from the rating voltage shown on the rating label.

• The printer is installed on a solid, level surface.

• The room temperature is maintained between 50°F and 90.5°F. The relative humidity is maintained between 20% and 80%.

• The printer is not exposed to ammonia fumes or other harmful gases.

• The printer is not located in a hot or humid area (such as near water or a humidifier), in a cold place (such as outlet of an air conditioner), near open flames or in a dusty place.

• The printer is not exposed to direct sunlight.

• The room is well-ventilated.

Check that the following conditions are met:

• A recommended type of print paper is being used (if the paper is too thick or too thin, or tends to curl, paper jams or paper feed problems may occur, or prints may be blurred).

• The print paper is damped. [If so, use fresh paper, and check whether the print quality improve or not.]

Check if:

• The message "16 TONER EMPTY" is not shown on the status display when a cartridge is installed in the printer . [If the message is displayed, replace the cartridge with a new one. If blank spots occur on prints, take out the EP-ED cartridge and slowly rock it to distribute the toner evenly.]

Check if:

The transfer guide and feed guide are clean. [If not, clean them with a damp cloth.]

Condensation:

When the printer is moved from a cold room into a warm room in cold weather, condensation may occur inside the printer, causing various problems as below:

• Condensation on the optical surfaces such as the scanning mirror, lenses, the reflection mirror and the protection glass may cause the print image to be light.

• If the photosensitive drum is cold, the electrical resistance of the photosensitive layer gets high, making it impossible to obtain a correct contrast in printing.

• Condensation on the pick-up guide and feed guide plates may cause paper feed troubles. If condensation has occurred, wipe the effected units or parts with a dry cloth. If an EP-ED cartridge is unsealed soon after moved from a cold room to a warm room, condensation may occur inside the cartridge, which may cause incorrect image. Instruct the user to allow the cartridge to come to room temperature before unsealing it. This will take one to two hours.

Message on Display

Probable Cause

Solution

(XX is MP/T1/T2)

The paper cassette is out of paper.

Load a stack of paper into the cassette

The upper cover of the printer is open.

 XXXXXX is TRAYS/INSIDE/REAR/DUPLEX.

Paper is jammed in the printer.

Remove the jammed paper from the indicated area.

The toner cartridge is not installed in the printer.

XX is T1/T2.

The paper cassette is not installed.

The printer has almost run out of toner: you may print another 30 to 100 pages. (The ALARM lamp lights at the same time.)

XX LOAD PAPER ***** SIZE

XX is MP/T1/T2

The wrong size of paper was loaded in the paper cassette XX . (The message appears alternately to show a particular size.)

18 MANUAL FEED ***** SIZE

The printer requests you to load paper manually. (The message appears alternately to show a particular size.)

An error occurred in the optional font cartridge/card.

The font cartridge/card was removed while the printer is on-line.

The duplex unit is not installed with the printer when the duplex printing mode is selected.

The duplex paper guide tray is not installed in T1 when the duplex printing mode is selected.

The cover of the duplex unit is open.

Press the CONTINUE switch to start printing the next page. Data which overran the print area on the page cannot be printed. Check your page protection setting with the MODE switch. Setting page protection to the correct size could solve this problem. If printing at 600 dpi, you may need to add optional SIMM memory.

Press the CONTINUE switch to resume printing. Data lost in overflow cannot be printed. 

Press the CONTINUE switch to resume printing. If the same error should occur after you press the CONTINUE switch, turn off the printer. Wait a few seconds, then turn it on again . Reduce the input buffer size. Turn off "KEEP PCL." Add SIMM memory with power off. Download font and the font saved in the HDD card might cause the error, for it occupies the same work area as the RAM. Memory expansion is recommended in that case.

Error in the communications circuit 

When the serial interface is used, check the communications parameters such as baud rate, code type, parity, and handshake protocols. When the parallel interface is used, check the interface cable connection. 

Error in communication with the engine controller 

Turn off the printer. Wait a few seconds, then turn it on again.

Delete unnecessary macros or fonts, or use a new card.

Set the write protect switch of the card to OFF if it has been set to ON. Use a new card.

Incorrect installation of SIMMs 

Install SIMMs correctly, referring to the printed error message.

Error in communication with the MIO card. 

Install the MIO card correctly.

Check the interface cable connection between the Connection error with optional feeders and duplex unit.

Check the interface cable connection between the printer and the fitted option.

Paper of incorrect size is loaded into XX. XX is T2/DX.

Set the correct size of paper in T2 or for duplex printing.

IGNORE DATA

(BR- Script 2 mode only)

Data is ignored because of an error in the Post Script program.

Turn off the printer. Wait 15 minutes, then turn it on again.

Malfunction of laser beam detector

Turn off the printer. Wait a few seconds, then turn it on again.

Malfunction of laser scanner motor

Turn off the printer. Wait a few seconds, then turn it on again.

Malfunction of fan motor in the duplex unit.

Turn off the printer. Wait a few seconds, then turn it on again.

Turn off the printer. Wait a few seconds, then turn it on again.

Malfunction of high voltage power supply

Turn off the printer. Wait a few seconds, then turn it on again.

Program ROM checksum error

Turn off the printer. Wait a few seconds, then turn it on again.

Font ROM checksum error

Turn off the printer. Wait a few seconds, then turn it on again.

Turn off the printer. Wait a few seconds, then turn it on again.

60 SYSTEM ERROR XXXXX