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Laserjet 1100 Series



 

Basic Troubleshooting

Verification

Possible Problem

Solutions
Is Power On successful?

When the product is connected to a grounded power source, the printer motor should rotate for approximately six seconds and the document scanner motor should rotate for approximately two seconds.

 No power.
  • Verify that the product is plugged in.
  • Verify that the power cable is functional and that the power switch is on (220v only).
  • If all of these conditions are correct,  the ECU (Engine Control Unit) will need to be replaced.
Printer motor does not rotate.
  • Verify that the toner cartridge is present.
  • Verify that the printer door is closed.
  • Verify that paper is loaded in the paper input bin.
  • The printer path paper sensors may not be functional. They will need to be replaced.
  • If all of these conditions are correct,  the ECU (Engine Control Unit) or motor will need to be replaced.
Document scanner motor does not rotate.
  • Verify that the document scanner connector is seated in the printer door.
  • Verify that the document scanner is correctly mounted on the printer.
  • If these conditions are met,  the document scanner  or the formatter will need to be replaced.
Is the product ready? The Control panel displays an error light pattern. Consult the list of control panel messages to correct the error.
The printer should print without paper feed problems or print quality problems. The Control panel displays an error light. Consult the list of control panel messages or "Fatal errors" to correct the error.
Paper does not move smoothly through the printer paper path. A paper path check should be performed on the printer.
Poor print quality. See "Solving image defects"
Is the copy function operational?

Place a document into the document scanner input bin and copy it to the printer. The document should feed smoothly through the document scanner path and copies should print without print quality problems.

 		Poor copy quality. If the print quality is not acceptable, clean the contact image sensor and the white roller and then recalibrate the document scanner. If, after performing the maintenance, the problem persists, the contact image sensor or document scanner will need to be replaced.
Paper does not move smoothly through the document scanner path. Clear the document scanner path of obstructions. The photosensor needs to be checked to make sure that it operates correctly. If the problem persists, the document scanner will need to be replaced.
Is the software installed correctly? Software is not installed or an error occurred during software installation. Uninstall the software. Reload the product’s software. Make sure you use an ECP port setting.
Does the product print from the computer?

Connect the parallel cable to the product and the computer. Use a word processing application to send a print job to the printer.

 The parallel cable is not connected. Connect the cable.
An incorrect printer driver is selected. Reset the printer driver.
Other devices are connected to the parallel port. Disconnect the other devices and try again to print.
There is an LPT port driver problem in Windows. Reset the computer’s port settings.  If this doesn't solve the problem the Formatter has failed and will need to be replaced.
Does the product scan to the computer?

Initiate a scan from either the computer’s basic desktop software or from the product.

 Other devices are connected to the parallel port. Disconnect the other devices and try again to scan.
The computer’s parallel port hardware is not bidirectional. Check hardware documentation to see if the port configuration can be changed.
The BIOS settings for the parallel port are set incorrectly. Reset the computer’s port settings. If the problem persists, reset the BIOS settings in CMOS.
Polling is turned off in Document Assistant or Document Assistant is not running. Start Document Assistant, turn on polling.

Laserjet 1000

Laserjet 1100A

 

Laserjet 1200

Laserjet 1220

Laserjet 1300
 

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This information is subject to change without notice and is provided "as is" with no warranty.

Skill Office Machines shall not be liable for any incidental, direct, indirect or consequential damages in connection with the use of this material.