Authorized Hewlett Packard Partner
Authorized Warranty Delivery Partner
Hewlett Packard Certified Technicians

For on-site repair

Toll free: 877-861-2413

Laserjet  2000 Series



 

Basic Troubleshooting
Preliminary Operating Checks
Prior to troubleshooting a specific printer problem, ensure that the following conditions are met:
  • The printer is plugged in and power is present in the outlet at the proper voltage.
  • The selected paper tray contains media and has been properly loaded.
  • The toner cartridge is installed properly.
  • The printer is being maintained on a regular basis.
  • Any I/O devices are properly installed.
  • You are using acceptable paper.
  • The printer is positioned on a solid, level surface.
  • The line voltage does not vary more than 10% from the nominal rated value as specified on the Power Rating Label.
  • The operating environment for the printer is within the temperature and humidity specifications.
  • The printer is never exposed to ammonia fumes such as those produced by diazo copiers or office cleaning materials.
  • The printer is not exposed to direct sunlight.
  • Non-HP components (such as refilled Toner Cartridges, font cartridges, and memory boards) are removed from the printer.
NOTE: Sudden changes in the printer’s environment can cause image defects and paper handling problems. Always make sure the printer is not exposed to direct sunlight, heating or cooling vents. Allow time for the printer and media to acclimate whenever changing environments (for example, moving it from a cold environment to a warm one). Acclimation can take anywhere from 3 to 24 hours depending on the ambient conditions.

Verification

Possible Problem

Solutions
Power On
 It is important to have the printer’s Control Panel LEDs functional as soon as possible in the troubleshooting process so that the printer’s diagnostics can assist in locating printing errors. Following these steps will help pinpoint power problems quickly.		 No power.
  • Confirm that the printer is plugged in and the power switch is on.
  • Verify that the fan and motors rotate.
  • Verify that the DIMM cover is installed properly.
  • If the Intermediate PCB is damaged, it will need to be replaced.
  • The Engine Controller Assembly may need to be replaced.

LaserJet 2100

LaserJet 2100 M

LaserJet 2100 TN

LaserJet 2200

LaserJet 2200d

LaserJet 2200dt

LaserJet 2200dtn

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This information is subject to change without notice and is provided "as is" with no warranty.

Skill Office Machines shall not be liable for any incidental, direct, indirect or consequential damages in connection with the use of this material.