Authorized Hewlett Packard Partner
Authorized Warranty Delivery Partner
Hewlett Packard Certified Technicians

For on-site repair

Toll free: 877-861-2413

Laserjet 3000 Series



 

Basic troubleshooting
Verification Possible Problem Solutions
Is Power On successful?
When the product is connected to a grounded power source, the printer motor should rotate for approximately six seconds and the document scanner motor should rotate for approximately two seconds.		 No power.
  • Verify that the product is plugged in.
  • Verify that the power cable is functional.
  • If all of these conditions are correct, the Engine Control Unit (ECU) may need to be replaced.
Printer motor does not rotate.
  • Verify that the toner cartridge is present.
  • Verify that the printer door is closed.
  • Verify that paper is loaded in the paper input bin.
  • The path paper sensors should be checked to verify they are functioning correctly.
  • If all of these conditions are correct, the ECU or the printer motor may need to be replaced.
Document scanner motor does not rotate. The document scanner motor connector, the formatter or the ECU may need to be replaced.
Is the product ready?
The control panel should function without error messages.		 Control panel is not functional. The Control Panel may need to be replaced.
Control panel does not function correctly.
  • The control panel needs to be tested.
  • If, after running control panel tests, the control panel still does not function correctly, the control panel needs to be replaced.
  • If after replacing the control panel, the control panel still does not function correctly, an engine test should be performed.
  • If the engine test is not successful, the ECU needs to be replaced.
  • If the engine test is successful, the formatter needs to be replaced.
Is the copy function operational?
Place the reports into the document scanner input bin and copy them to the printer. Reports
should feed smoothly through the document scanner path and copies should print without print quality problems.		 Poor copy quality.
  • Clean the contact image sensor and the white sheet, and then recalibrate the document scanner.
  • If, after performing the maintenance,
    the problem persists, the contact image sensor needs to be replaced.
Paper does not move smoothly
through the document scanner
path.
  • Clear the document scanner path of obstructions.
  • The photosensors should be checked to make sure that they operate correctly.
  • If the problem persists, the document scanner rollers or guides need to be replaced as appropriate.
Configuration set incorrectly. Review and reset configuration.
Does the product send a fax?
Connect the phone line and verify the dial tone (using a hand set, if necessary). Attempt to send a fax.		 Telephone line is not operational or the product is not plugged into the telephone line. Make sure that the product is plugged into a telephone line that you know works. Press MANUAL DIAL and listen for the dial tone to
check the line.
The telephone cord is plugged into the wrong connector. The LaserJet 3100/3150 product has two connectors. Try plugging the phone cord into the other connector.
Product’s fax settings are set incorrectly. Review and reset the product’s fax
settings.
The Line Interface Unit (LIU) is not operational. The LIU needs to be replaced.
Does the product receive a fax?
If possible, use another fax machine to send a fax to the product.		 Too many telephone devices are plugged in, or telephone devices are not connected in the correct order. Make the LaserJet the only device on the
telephone line and try again to receive the fax.
Product’s fax settings are set incorrectly. Review and reset the product’s fax settings.
The Line Interface Unit (LIU) is not operational. Replace the LIU.
Is the software installed correctly? Software is not installed or an error occurred during software installation. Uninstall the software. Find and delete the file named “Jetsuite.Ini.” Reload the product’s software. Make sure you use a bidirectional
port setting.
Does the product print from the computer?
Connect the parallel cable to the product and the computer. Use a word processing application to send a print job to the printer.		 The parallel cable is not connected. Connect the cable.
An incorrect printer driver is selected. Reset the printer driver.
Other devices are connected to the parallel port. Disconnect the other devices and try again to print.
There is an LPT port driver problem in Windows 9 x. Reset the computer’s port settings.
Does the product scan to the computer?
Initiate a scan from either the computer’s basic desktop software or from the product.		 Other devices are connected to the parallel port. Disconnect the other devices and try again to scan.
The BIOS settings for the parallel port are set incorrectly. Reset the computer’s port settings. If the problem persists, reset the BIOS settings in CMOS.
(See the computer's user’s guide for more
information about BIOS settings.)
The computer’s parallel port hardware is not bidirectional. Check hardware documentation to see if the port configuration can be changed.
Does the product send a fax from the computer?
Initiate a fax from the computer’s basic desktop software. Initiate another fax, this time using a “print to fax” command from an application.		 An incorrect fax driver is selected. Reset the fax driver.

Laserjet 3100

Laserjet 3100se

Laserjet 3100xi

Laserjet 3150

Laserjet 3150se

Laserjet 3150xi

Laserjet 3200

Laserjet 3200M

 

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This information is subject to change without notice and is provided "as is" with no warranty.

Skill Office Machines shall not be liable for any incidental, direct, indirect or consequential damages in connection with the use of this material.